W Panama

The attitude of the front desk and the concierge service is very good. The water in the shower is very small and the water pressure is insufficient. On the day I left, a very unpleasant incident happened. I am 100% sure that my passport was placed on the sink, but I suddenly found it No, I thought I was screwed, but finally found it under the mattress! Who's insane to put a passport under a mattress? It's not clear that I want them to help find it, and give a tip if I find it? I advise everyone to be optimistic about your passport, and don't give them any chance to hide your passport!

I loved it. I will definitely be staying here on my next visit.

Hotel is well maintained -very modern and clean room with large balcony. Pool area, brunch, and bars had fast, kind, and multilingual service. Excellent location in city center and easy to get to many places via short (and cheap) ride shares, including Casco Viejo, Panama Canal area, and Amador/ Marina area. Highly recommend.

Rep messed up my check in! Now I will have to pay more money! Also, they charge you an arm and leg for the incident deposit. Don’t ever book this hotel.

Overall the hotel was ok. However, the front desk service was terrible. Issues with customer service impacted my thoughts about the hotel overall. I was charged double the price for incidentals. I had to go to customer service twice to resolve the matter. Inquired about early check-in ahead of my arrival and was told I would need to book an extra day. Arrived and was able to check in early for $35. However, when my friend arrived, she was charged $50 for early check in. Another member of our group had to switch rooms twice due to a plumbing issue. The initial room was a downgrade from their original room so they had to complain to the front desk to get switched again to a room that was comparable to their original room. We were told the room windows were tinted. Therefore, no one can see in the room. This is absolutely NOT TRUE! Lastly there is a roach problem. While at the indoor bar enjoying drinks, a roach sauntered across the counter top as if it didn’t have a care in the world. Thankfully, we never saw any roaches in our room. Overall the hotel location was nice, rooms are nice but dealing with the front desk was terrible.