Sleep Inn & Suites West Medical Center

Mt Husband and I had a good stay. Clean rooms and very quite. The staff is very nice and helpful. Thank you for a wonderful stay.

Bathroom wallpaper was peeling and mold in spots. Bed was really comfortable. T. V. Was loose on its base. A. C. Didn’t cool very well. Breakfast was lack luster at best. Coffee was cold and the kitchen staff didn’t keep the breakfast foods stocked very well. People had to keep asking for stuff. The smoke detector in my room had plastic over it.

First room TV did not work. Second room had not been cleaned. Third room HVAC unit was very noisy. Fourth room TV stand was broken but we stayed in that room anyway. Very poor maintenance. And pool was still not open.

The third floor smelled of sewer so bad it burned your eyes. It was very bad. We had a suite on third floor was told they would try to get us on another floor but did not. Told the guy when we checked out about it . We will be back there in two weeks. Haven't decided where to stay yet we always stay there but can't take the sewer smell

Great place to stay very clean and service was great any problem front desk was there to help would recommend this place any time

Everything was good except it was too hot in the room and it was uncomfortable. Found out they control the thermostat so they can keep the electric bill low.

In a sea of expensive hotels, Sleep Inn and Suites is more reasonably priced, but they don’t skimp on service or quality. Our room was nice, the bed was comfortable. We really enjoyed our stay.

I have stayed at this hotel several times in the past several years. The first 3 visits were great. The 4th visit, there were 18-wheelers parked in the back parking lot with their motors running all night, making it impossible to sleep. This year I decided to give them another try. Huge mistake! Upon arrival, I was told room was not ready but was given key cards. I came back 30 minutes later and was allowed to go to the room. I had requested top floor on the non-highway side of the hotel. Room was top floor but directly facing the highway. Made 3 different trips back to the front desk because the key cards would not open the door to the room. After the clerk let me in with his key. I turned on the TV, which also did not work. I called the desk several times and there was no answer. I assume the clerk was away letting other guests into their rooms because their key cards didn't work either. I had several tense conversations with the clerk. Eventually, they put me in another room, which looked like it was in need of complete renovation. Huge water stains all over the carpet that looked like there had been some sort of leak coming from the air conditioner. Read all reviews and pay close attention to the bad ones. I remember seeing one from a lady who had the same experience with the key cards not working. I called Choice Hotels customer service during this whole process, and they were totally unhelpful.

Got to our hotel. The pool is closed for construction, so we couldn't even use it, and the pool was one of the reasons we booked here, as promising our 3 year old a swim at the end of the day makes a 12 hour car ride more bearable. Got into our room, and the toilet started making gurgling sounds, and then someone else's feces came up out of the bathtub drain along with lots of brown water and the toilet completely overflowed on its own without us ever using it. The carpet was dirty and there was toothpaste marks on the sink in the bathroom. My husband went down to the front desk and they switched us rooms, I don't know if a refund was talked about but it was late so moving hotels would have stunk anyway. We were put in a room with an adjoining room, which worked fine. One of the bathroom lights didn't work so it was very dim in there, and the main light to one of the rooms didn't work either. The refrigerator made a loud rattling sound that made it so I couldn't even have it plugged in to keep our lunch for the next day cold. And the heater was also horrible loud. The beds were very comfortable though. Breakfast closed at 9 but they had yogurt which was nice. Coffee was good. Staff was all very friendly.