These are the things wrong during our last stay at Luzeiros in São Luís, Maranhão: * Check in process: We arrived at 1pm and it took 1 hour to go through the check-in line. Another 25 minutes to actually do the check-in. The reason, you may ask? The attendant kept getting on the phone and going in and out of their office during our interaction. Our room wasn’t ready so we waited another hour. I asked if we had to go back in line to pick up the key. He said now. When we returned, he sent us to the line. * Room: We had the executive suite, so we expected top line service. Instead, we had to wipe down all surfaces once we saw that both night stands has sticky stains on them, from what we think were drinks (we hope so). Every wipe we used ended up brown with dust/dirt. * Front desk service/bellmen service: We asked the front desk if we needed to bring our own luggage and they said no that the bellmen would bring up. We go up to the room to wait. Fifteen minutes passed by. Then thirty. I call the front desk, no answer. I call housekeeping, no answer. I call room service, no answer. I call my aunt to see if she can get a hold of them, so she calls from her own phone. They answer right away. She complains that we still have not received our luggage and that this is outrageous. We received our luggage 5 minutes later. No apologies from the Front Desk. * Elevator: No AC - just two vents blowing hot air as you fight to get your room key to be scanned by the elevator machine so you can press your number. If your card doesn’t work, you have to stand on the side and ask for a new one. * Hallways and public bathroom in lobby: No AC. Just enjoy the walk in these steamy common areas. * Food: We had lunch while we waited for our food. The buffet had left-over, dried up food that had no taste and was chewy. The waiters all congregated around the cash register as people waited in line to pay their checks. When not there, they would run back to the kitchen. I had to go the kitchen to order our drinks. The waiter brought our drinks and never came back. * Room service food: All their appetizers were salty but good. We ordered food with the pre-authorization to charge to our room. One of the attendants forced my husband to pay when she delivered the food. After calling the front desk 3 times to let them know, they finally answered and the issued was resolved. We tried to eat the food but the chicken soup and the strogonoff we’re sour, like they’ve gone back. We ate a little of their white rice and ask for a refund. That took another 40 minutes. We ordered 2 breakfasts orders on our last day for 4 people. I told them on the phone. They sent all quantities for 2 people. I felt defeated so I didn’t have energy to complain. Here are a few of the things that went right: * Laundry service: They were efficient and fast and responsive. * Bartender service in the lobby: The attendant was very nice and service was fast * Housekeeping: I would call every day to let th
Excellent
48 Reviews