Ok, so we (a family of 5: myself, two teenagers and our two year old)booked a stay here because the location we usually stay at - Home2Suites in Albany was sold out. We called ahead to see if by chance our room might be ready an hour or two before check-in and are told that the room wouldn’t be available til check in time. No problem. We reserved one of the bigger, corner rooms at $172/night (average) so it was understandable. We arrived at the agreed upon checkin time and were told by a man wearing a blue, button down shirt that was so wrinkled, I questioned if he really worked there at first. He radioed to what I assume was his cleaning staff who told him that our room (526) was not yet available and there would be a 30-40 minute wait. My family and I braced for a long wait. Then a gentleman in a neatly-ironed, red, buttoned down shirt came to assist me and told me that in fact room 326 was available for us and there would be no wait. Thankfully that was the case and we didn’t have a wait but also didn’t have the room I had originally reserved. No problem. We had a similar room. By now, the man in the wrinkled shirt was addressing the crowd that was beginning to gather in the lobby loudly exclaiming: “ATTENTION EVERYBODY!!! I AM ONLY GOING TO SAY THIS ONCE SO LISTEN UP.” - he proceeded to yell to the waiting line (which looked like a mix of family and business travelers) the breakfast buffet hours and prices in an exasperated way that made me think they must be tired of confusion regarding the breakfast buffet. We’ve never been here before so I just shrugged my shoulders but found the public interaction awkward because this man who looked like he pulled his shirt out of the trash was speaking condescendingly to the line of travelers who just wanted to get their rooms. I found this entire opening process less than professional but was happy to get to our room. We had reserved the bigger room because we’re a family of 5. I entered that information when I created my reservation. When we got to our room we found the accommodations themselves sufficient but there were only two bath towels, two pillows and no linens for the sofa bed that the kids would be using. Not the end of the world so we called the front desk and to their credit they had our extra towels and bed linens up fairly quickly. But no pillows. It would’ve been cool to not have had to ask for any of these things. Presumably guests steal anything that’s not nailed down so I get it but there must be a better way. We called down again for pillows and they were brought up fairly quickly as well by a friendly attendant. The morning of Friday, August 19th was interesting. My wife and kids were excited to try out the Starbucks located on the ground floor so while they got ready in the room I decided to venture down and get coffee and pastries for everyone. Thank goodness I made this a solo mission. As I got off the elevator on the ground floor in between the Key Bank and the Starbucks there wa
101 Reviews