Renniejohn929
February 21, 2024
I am really not sure how they managed to get a 5 star in any aspect. Honestly, they do not deserve more than 3 star. Let's start with a few good points. We stayed in 1 bed so the rooms were fine. The kids' pool playing area was good. Some staff were excellent in hospitality. Now let's go on with the BUTs Service and hospitality is mostly horrible. 90% of the staff seems unhappy, which reflects in their hospitality towards guests. The pools are not climate controlled, so it was freezing cold, and the water was even colder. Apart from most of the staff being unwelcoming we had bad experience with a staff at towel counter which was reported to the manager but the staff still continued. Another hotel staff member said that he, too, had very bad experiences with the same person at the towel counter. The major tricky package this hotel sells is the game called "all inclusive package" Now anyone reading this and who speaks English, please tell me the meaning of all-inclusive doesn't it mean everything is included? However, this isn't the case. There are restaurants that say we need to book 24 hours prior. Even coffee bars will say they will only serve tea coffee softdrink and juice in the "all inclusive" joke. We paid more than 3k for just one day stay and took the so-called "all inclusive" and their places refused to even offer kids hot chocolate or red bull to us. It was honestly very embarrassing. I would never book any stay the moment I see the "radisson" banner. At the buffet place called RBG, I guess is the name of the restaurant from what I recollect.... again some staff is polite while rest are snobbish. The plates soup bowls are chipped. Seriously, you call yourselves 5* serving people in chipped utensils? The pool place umbrellas are torn real 5 star way. There is a kids' indoor play area, which is another joke cos there is nothing much to do there. We have used all-inclusive packages from the other 5 stars in the same emirate, and it was amazing. The price we paid was similar. So this is literally fooling the client. I would be happy if we had paid AED500 for the treatment we got, but we spent AED3116. Enjoy the photos