charlotte35
August 29, 2023
I will start with the positives. The hotel is set in beautiful grounds and is close to the beach. There are some sunbeds on the beach, with a 6 euro fee normally. It is close to restaurants/ bars/ shops and there is a lovely atmosphere down by the beach in the evenings. The buffet food was generally good, a lot of Greek dishes. Breakfast was particularly good. The bar areas are nice. Staff were friendly and hardworking. However despite the above, there are things that currently let the hotel down. The main pool was a dirty cloudy green colour when we arrived. However it is the only pool next to the slides, so we presumed it was safe. Two days into our holiday this pool was shut. Our daughter became ill the same day and is still not fully recovered 6 days later. The rep told us this was a gastro bug going round the hotel. But I am not totally convinced it wasn't linked to the dirty water. I would have expected a hotel with a gastro bug to have implemented additional measures, such as someone standing at the entrance of the restaurant with hand gel, making it a requirement (we have been to other hotels pre covid which do this all of the time). There were no visible additional measures. Closing the main pool created a lot of pressure on the smaller, reception pool. We were unable to get a sunbed there. So were left sitting around the smelly, unusable pool. The slides are open, but the pool linked to this is solely for people coming off the slides, for safety reasons. Due to mobility issues I was unable to walk round to use the reception pool regularly, so for me, the only access to water was the ankle deep baby pool. This was not the holiday we had looked forward to. The pool was drained and refilled, but still looked the same and was shut. I have added pictures of the refilled pool to this review. Room- we had a room with a great view. The beds were comfortable and our 13 year old managed fine on the sofa bed. The air-conditioning was brilliant . The toilet had a door, but the bathroom didn't. We knew this when booking, so just worked round this. Housekeeping- one of the curtains was hanging off the rail, we eventually got this fixed. By far the biggest issue for us was the room towels. Despite being 3 of us, we were only left 3 bath towels on two days. We did complain, but this was an almost daily thing and my husband had to use the hand towel some evenings. Overall this was a disappointing experience, and a reflection of the difficulties on the specific week of our stay. The hotel has great potential, and all of the above points can be rectified, unfortunately not in time for our holiday, hence the lower score.