Good place to stay in Batam, have alot of amenities all under Pacific. There's food court (i think open at evening-night only), swimming pool, gym (i think, didnt check it out), "****************,****,******,********,******************) all under 1 roof. Shopping wise it's 10-15mins ride away from big shopping malls. And likewise to Harbour Bay and Nagoya. seems to be really big but many areas are now empty. Recommend eating the breakfast at level 2 (rp120,000) instead of level 1 (rp100,000rp) buffet style.
Room service is good. Generally clean but not for the fussy ones. Heater and aircon working. WiFi could be better but it's still good.
Some cons:
My balcony room view is facing some water tank and its not the nicest view.
Some of the facilities seems rundown: fridge not really cold, water tap sometimes leaking.
The balcony door is unable to lock. Make sure you don't leave any valuables lying around, though I doubt people could climb in without endangering their lives.
No shaving kit provided.
There's no convenient store in the hotel, nearest one is 5 mins walk outside the hotel.
Overall a pleasant stay and generally safe, not a bad experience, nothing lost or stolen. Would stay again if I'm visiting again. Recommended.