4.4/5Excellent694 Reviews
Ipoh|3.21km from downtown
(CNY stay with my 7mo baby)
I'm sorry, but I originally intended to complain about the long queue for breakfast. However, I changed my mind after observing how friendly the waitresses were, even though they were very busy. Unfortunately, one disappointing encounter with the room service staff made me leave a negative review.
When I called the room service and asked for help in freezing my ice pack so that I could store my breastmilk in the car when I travel back home, the staff member told me that there was a chiller in the room. I explained that the chiller couldn't freeze the ice pack, so I needed the hotel's assistance.
To my surprise, the staff member asked me to pack the ice pack nicely and bring it down to reception. It was already 10:30 pm, and I was in my pajamas with my 7-month-old baby. I had to wake her up and carry the ice pack all the way down to reception.
In addition to this negative experience, I also had to queue for breakfast with my baby on both days. I thought that they should open a hall if there weren't enough tables for the guests, but the waitresses were still friendly and welcoming, even though they didn't have a baby chair for the first 10 minutes. Despite this, I never thought of leaving a bad review.
I was disappointed and saddened when I had to walk all the way down to reception at night with a baby, and I don't think that guests should have to do that.