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Good choice for families to have holidays. The check-in location is at Vinpearl harbour of Nha Trang and then hotel boat brings you to the location. Because resort is situated in the island therefore sea is quite calm, clean and beach sand is very soft. Bungalows are quite wide, situated in natural areas. Pool is great and deep. Service is ok in general, some small adjustments would be good like enough menus in the restaurant, towels could be refreshed, breakfast is fine etc. We didn’t try spa, therefore can’t comment it.

Mmm…..How should I put it? I originally wanted to choose a family trip…but after thinking about it, I decided to choose a couple trip. Let me tell you a few points. Let’s make it clear first. 1: The hotel is very new, the facilities are very new, the hotel is at the very edge of the bay, the scenery is nice, but we came from Anan, and apart from being new and having good facilities, there are no other advantages. 2: There are staff at the front desk who can speak a little Chinese. After staying for three days, the best experience is that there are staff members doing handicrafts in the children's center. They will patiently guide the children to do handicrafts and will allow us to participate again when the time is almost up. The experience is good, communication is easy, and the finished handicrafts can be taken away. Let’s talk about the shortcomings. 1: The breakfast restaurant is average, with a wide variety of items and enough to eat, but the service attitude is not very good. There are quite a lot of Koreans in the hotel. I don’t know if it’s because I spoke too loudly (I just said to bring a babysit, and I said it several times). There were elderly people at the table, and the table next to them put chopsticks, but our table didn’t put chopsticks and paper towels. Don’t say I’m sensitive, the facts are here, and the way he looked at you was not particularly kind. Then we had to start queuing at 9 o'clock in the morning, maybe it was because of the Chinese New Year. 2: The bed I usually sleep on at home is of medium hardness. I slept there for 5 days in Anan. I wouldn’t say I slept very well, but I could always fall asleep. The beds here are very high (I’m 162cm tall) and very hard... My bones ached when I got up the next day. My mother couldn’t sleep well either, for three days in a row. My husband, too, felt a little sore and uncomfortable from sleeping. You can try it. 3: The hotel’s own restaurant is a bit expensive 7 adults and a 2-year-old baby spent more than 5,500 RMB but still weren't full. Three people ordered 12-set omakase, and four people ordered 7-course omakase. Maybe I'm a country bumpkin and haven't eaten the top Japanese food in China... but I wasn't starving... The desserts were also perfunctory, especially the 12-course sushi set. If you're not satisfied, you can try it. The ingredients are fresh, but I don't recommend eating Japanese food here. The average cost per person is 700-800. I didn't eat at the Spanish restaurant downstairs because I heard it was more expensive. 4: This is the worst experience. I checked out of the hotel yesterday. We paid 15 million VND as a deposit with a credit card. When we checked out, the staff said it would take 14 working days to return the deposit... Mmmmm (there is still a building next to the hotel, are you sure they are not using the money to build the building or for short-term investment...) When we checked out in Anan, the deposit was returned on the same day. After my repeated questioning, they said it might take about 7 days. I saw on Xiaohongshu before that there were cases of credit card fraud and wrong payment... This is hard to comment on. 5: Maybe it’s in the bay, there’s no mountain to block the view, the wind is too strong, the temperature feels a few degrees lower than in the city, it’s been so cold these days… In short, this is a hotel I will not return to if I come to Nha Trang. You can judge for yourself.

We liked our stay a lot. The hotel,the pool, beautiful private beach are great. Rooms could use a change of interior but its clean but certainly bit outdated. Good breakfast. Easy transport with the cable cart or shuttle boat to downtown. Since there was a management company change you can see there’s lots of improvement opportunities. E.g. no calling system around the pool to order food or drinks so you have to go to them. Not able to generate a total bill since they split before noon and afternoon bills so guests will have to swipe their cc card twice. Without saying they will charge separately. Extending your stay with a day resulted in our room card not working and not recognizing us at pool when ordering etc. All said we believe they will work out these small nuances and will be back certainly.

Ok for the relatively cheap price, small things like a toilet that sometimes refused to work, an ac that seemed to heat up at night, a spa with a cold jacuzzi and a steam room with very little steam. Staff were all very nice and to be fair it is good value for money.

Possibly one of the busiest hotels we have ever experienced. Definitely not the chilled vibes shown in photos! The rooms are spacious but a little dusty in corners. The breakfast is plentiful but busy and the pool is mentally busy… we enjoyed the beach location but even then one day the tide changed and brought in lots of rubbish including diapers!

Greatly satisfied at Annova Hotel, decided to extend our stay for another 4 days after our initial 5 days. Pros: -Prime location -View of our room -New building, so everything seems clean and neat -Service is great -AC works perfectly -Smart TV with access to YouTube -Bathtub with ocean view -Comfy bed -Pool, sauna & gym Cons: -Lots of Chinese tour group travellers, it gets busy/noisy during the breakfast. Hence, the food is primarily focused on those target group

Stayed in this hotel for 7 nights Pros: Good location New and well furnished rooms Nice stuff at the reception Breakfast Pool with a nice view Cons: Pool is great but there is no parasols or shade so if it’s sunny it’s impossible to chill there. Also to get to the pool you need to climb about 60 stairs. There is a very big issue with the waiters during the breakfast. They’re constantly trying to do something around your table like picking up the plates or serving the cutleries on my table which I didn’t even ask while I was eating . It’s very embarrassing and made me feel like I’m not welcomed and should get away as fast as possible. I know that probably they were told to do so, like they have to be busy every minute which is not right in my opinion. We paid for the room with the bathtub but once I tried to fill it in there was not enough hot water. It seems like they have a tank with hot water which became empty while I tried to fill the bathtub in. So what’s the point of the room with the bathtub? However I didn’t have problem with hot water during shower.

The staff at the Intercontinental are friendly, Kind and so helpful and all the staff we encountered during our week long stay deserve a 5* rating! Special mention goes to MI our waitress at breakfast every morning for being so lovely and caring and looking after our needs. 🙏💕🤗 Am being honest with my feedback in saying that the rooms could definitely use a revamp as they feel quite dated and not up to 5 star standard we would expect from the Intercontinental brand. Message to Management, please install a professional coffee machine in the breakfast room as the coffee we were provided with on the first morning of our stay was just awful! 😢

We really enjoyed our stay during the holiday season at Panama Nha Trang! This hotel has a great location right next to the beach of Nha Trang and is located in a predominant tourist area. They do a great job of welcoming you into the hotel and offering you a lemon tea as they check you in and bring your stuff up. Staff are very friendly as well. One thing that I did not anticipate and that I felt was not clearly expressed to me prior to booking was paying the $50/500k deposit. You do receive your money back upon check-out but that was an unexpected fee -especially when they only take cash. Nonetheless, we really enjoyed our stay. The rooms are spacious and modern. The hotel has 30 floors with a great rooftop view on the top deck with pool, and a breakfast buffet on the 3rd floor. The breakfast was quite nice quite a variety of options including dim sum, freshly cooked brunch items, and classic Western breakfast items such as pancakes and eggs. The hotel caters to a lot of tour groups so you can expect busloads of tourists from overseas as well. I really appreciate the supportive staff when we visited. Unfortunately during our visit, we got scammed by the taxi drivers in the area and he was trying to get us to agree to a drive to the airport. The staff were incredibly supportive in helping us get away from him and we felt really protected from the upsetting experience. We absolutely recommend this hotel again for the staff that goes above and beyond!!

Service was first class. The staff were proud to be working for the Sheraton and the brand itself, which is what you want to hear from them. I had the pleasure of dealing with a young gentleman named Ethan and he was pleasant in manner, anticipated my needs before I even communicated them, ensured I was happy and provides solutions to any queries I had. Upon checking in, I had previously checked out earlier in the day (flight delayed until the next day) and mentioned I had left my swimming shorts in my previous room. The check-in staff said that they would contact housekeeping and see if they could be found. I then checked in and went to my room to discover that it was a connected room with access to the next room via a door. Unfortunately, this lead to noise travelling from my neighbours room. I went to reception and was met by Ethan who then gave me another room, it was an upgrade to a nicer room on a higher floor. Not only that, I asked about my swim shorts and was told that they had been found, they would be laundered and dried before being returned to me. I said that it was fine, I could just take them and they would dry on the balcony, to which Ethan enthusiastically replied, ”Sir, this is the Sheraton!”. It is so nice to hear such words from staff and to know that you're in the hands of people that care and take pride in their work.