My wife and I stayed overnight in a Junior Suite with a non-working Jacuzzi. The hotel was born as a Quinta Real (luxury Mexican Hacienda-themed chain) - it’s setting and decor remain. Personnel is helpful and cheerful, although somewhat ineffective. Great bed, great room, nice bar and good food. Why not give stars? Well... when dealing with the non-working jacuzzi the staff first told us we would be transferred to the room X .... which did not have a jacuzzi; then they tried to transfer us to a room with jacuzzi .... which was a much worse room in layout, ved, etc! It was as if no one was thinking! We finally stayed in the original room then... as we were taking a bath ... knock in the door and... had to get out, put on a robe, and find out the hotel was sending us cold-cuts tray. Nice gesture but.... complete ignorance of the “do not disturb” sign!! Then... they cook with vegetable oil!!! As if they were completely unaware of their health risks ! On the positive side, when the breakfast buffet omelette cook was challenged .... she did immediately offer to cook with butter or olive oil. Finally, on the same Buffett .... very very few KETO options. No vegetables, no avocado, only cheese, meats, eggs, and a few vegetables with the egg. The most preposterous, really, is that the buffet does not include water! We asked for water and.... they tried to charge us for it!!!! They did reconsider but.... how can it be that fruit juices are included yet... water isn’t!!! Amazing! Net, charming setting with a whiff of “falling apart”, very friendly and nice staff that could use a bit of training. I would recommend it as long as you have some patience, and do not mind having to eat within carbohydrate and vegetable oil boundaries.
Very Good
3 Reviews