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Reviews/Trip Moments

Reviews: Mountain Goat Full Day Tour: Ten Lakes Tour of the Lake District
Guest User2024-08-10
We did the full day 10 lakes tour with Mountain Goat Tours! We had a spectacular experience. The van was clean and roomy. Our driver Graham was top-notch, he took the time to learn our names before the start of the tour, this made the tour seem more personable. He was great with my kids. During the tour her was so knowledgable and willing to answer all of our questions. What was appreciated most was how great of a driver Graham was, the narrow roads and hills would have seemed more scary without Graham behind the wheel. Thanks Graham and Mountain Goat Tours for a wonderful experience through the Lake District
Reviews: 1-day tour of Lake District National Park|Premium small group tour including Windermere Lake cruise
Guest User2025-04-29
Although several days have passed since the trip, I still vividly remember the tour guide's wonderful commentary. While we didn't understand everything, the guide, dressed in a cowboy outfit, and the pleasant music he accompanied his explanations created a vivid picture of the story—sometimes cheerful, sometimes gentle, sometimes expansive. It was fantastic! Knowing our English wasn't great, he always paid extra attention to us whenever the bus stopped, which made us feel very warm and cared for. Thank you so much! The only regret is that Ctrip didn't provide our guide's phone number or tell us which tour bus to board until close to the meeting time, leaving us to search for it ourselves. I also suggest that Ctrip provide a bilingual (Chinese and English) travel notification sheet for future English-language tours. This would make it easier for us to find the bus at the meeting point.
Best Contact Center 2024 - Bronze
Best Contact Center 2024 - Bronze