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I want to start by saying I NEVER make bad reviews. I'm an easy going person. Well I called earlier in the day of when I was to arrive to tell them my flight was delayed and I would be getting in at 1:00am, I thought it was the courteous thing to do. This was the night of CloudStrike (in which we didn't know at the time was going on). The airline then left us up in the air until 3am and said it's canceled. I called Days Inn, Navarre the next day to let them know what happened and I would appreciate a refund. The lady was rude and said because I called to tell them I was delayed till 1am I could call at 3am... Uh, no, because I knew at 12:00 pm I was delayed and that's when I called. So I called two more times to talk to a manager and finally the 2nd time she would talk to me, and she said the same thing. So I said ”at 3:00 am you expect me to lookup the phone number and call you, then get on the road and drive 3 hours home from the airport in which I hadn't slept all day and night and figure out how I'm going to make it down to Florida?” She was extremely rude with me. This is the reason for my 1 star. My only time I make a negative review...