Featured Hotels near HEMA, Zoetermeer

The hotel is very good for staying, certainly not among more expensive competitors. Even early check-in is possible (at payment), very nice this can certainly not be in all hotels. Room for two was very spacious and a very spacious bathroom. If I have to stay in Zoetermeer again, this is my go-to.

The staff is very friendly and makes every effort to make it pleasant for its guests. Beautiful view from 4th floor. 1 min is no window that can be opened further and no.

Upon arrival all was fine and the room was okay. But when we decided to have dinner it all went horrible. First soup was really cold, the bowl was warm which meant they tried to microwave it, so they took it back. But got the main course before getting the soup back. Then the screaming started. We heard everything went flying in the kitchen! And the screams and awful swearing continued into the restaurant. When we spoke to the waitress we said that this behaviour is reallly not acceptable. In return she angrily told us off and said we would have done the same if we were not appreciated in our work, we then said eh no we would not behave this way let alone swear like this. (Worse kind of swearing). She stormed off. 5 minutes later a woman came screaming out the lift that a man grabbed her and held her by the neck. It was like a horror film. Staff tried to calm her down, but it appeared they knew this woman and the man...when my husband asked why did they not call the police, she said she could not prove it. After this terrible episode we let the reception know that we are not going to stay another night after this one as I would then be on my as my husband was going in to hospital im Zoetemeer. Next morning we complained again whilst checkimg out. This time the manager was present. She was shocked at our complaint. She was not aware of what happened. The checking out went smoothly and got a refund which we appreciated. But never again at this hotel.

Visited for North Sea Jazz festival in July 2022. Hotel is of a high standard throughout. Our room was a standard ”water view” double, and not that big but had all we needed in terms of furnishings and amenities. One tiny gripe of mine, the bathroom has a sliding frosted-glass door, which of course saves space, but doesn't fully close. Bed and bedding all very comfortable. Shower and Air-con easy to regulate. Plenty of lifts (elevators) at all times. Breakfast superb. All staff very friendly and efficient.

Beautiful hotel, you are treated like a movie star from the minute you arrive. Attentive and polite staff with a sense of humour. We were there for our first wedding anniversary and it is one I won't forget in a hurry. Lovely room with a comfy bed. Fun aspect was that there was a stair up to the bed, bathroom downstairs. Even though our room was across from the lift you didn't hear a sound. Breakfast was delicious, made to order omelettes and the most delicious fresh oj I have ever had. Lush!

Very clean and spacious hotel with sufficient parking facilities. Clean rooms, not super luxury; but all facilities are available to make a cup of coffee or tea in the room and with fine beds (1102). Friendly and helpful, Dutch speaking, staff. You can order up to 23.45 another drink in the lounge, if you want. Breakfast buffet is fairly extended with various breads (hard/soft/heart/sweet), English breakfast, various types of yogurt, fruit and insecticide, and American pancakes and a wide variety of hot and cold drinks. There's enough, friendly staff around, making you feel very welcome. What was unfortunately very annoying, especially for our children, was that a lady in the hotel stayed who called to us ugly and insultful things when we went back to our hotel room after breakfast. It came to us as if she was in a great deal influenced by something; she walked/danced intimidating in the foyer around in her bathroom and with a towel around her hair as if she had been on the whole night since the night before her. She laughed out of our son when he almost came between the lift door, which was really annoying for him, for a hotel like this, that was a cleaner after such a great breakfast and stay. Whatever sadly, the surrounding sounds were, around the hotel, you are working to wake up early (even at the 11th floor) by trucks that drive out and out.

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

Great hotel, with quiet lobby. Handy automatic supermarket machine witch gets you food and drinks anytime you like. Staff is semi Dutch speaking but deliver a great clean and tidy hotel. Traveled for business, good location. Sea is just around the corner. Photos look the same as reality, so I won’t include photos in my review.

We stayed at The James for 5 nights in the middle of July. It's a nice hotel - centrally located that' s walking distance to the train station, restaurants and attractions. The room we stayed in was a good size and nicely appointed. As part of the package we had use of 2 bikes for a full day. We took the bikes out on July 19 for a ride around Kinderdijk, which was about 20km away by waterbus. One of the bikes felt sluggish from the start but we attributed the problem to underinflated tires. Unfortunately, that wasn't the issue. It was making a loud pinging noise when it was put in reverse as in backing out of a bike rack on the ferry. The pedals were freewheeling as soon as we started riding when we came off the ferry. I emailed the hotel about the issue immediately but didn't hear anything back for over half an hour. A local pointed us to a bike shop 2 km away and off we went. This was the hottest day (39 C) the Netherlands had experienced in over a decade and we had almost 60 km to cover, so we wanted an earlier start. By the time the hotel emailed us back we were already at the bike shop getting it fixed. There's simply no way that we'd wait another hour or 2 for the hotel to send help. The mechanic was so disappointed with the bike's condition that he said the hotel should pay for the repair and that they may call him if they had any questions. The front desk told us their bike supplier would likely pay us back for the repair but 3 weeks later we're still waiting. The point is: I took the bike from the hotel, not their supplier. Any reasonable hotel would compensate their customers and deal with their supplier on their own. I'm not going to get too upset losing 35 euros but this shows how terrible customer service is with this hotel. You may stay there and it should be OK as long as nothing goes wrong.

We booked the Comfort Deluxe room and it worked out well. This room had a shower only which was what we wanted. The room was modern and well laid out. It was very clean except that the floors were pretty dusty. The hotel was easy to get to off of the expressway. The free parking was the biggest bonus of this hotel and the main reason we chose it. This definitely feels like a business persons hotel. Every time we came through the lobby there were a lot of very professionally dressed people. We were there during the week so it might be different on the weekends. We definitely stood out as tourists.