Huafa Place

Huafa Place Reviews

Huafa Place

Area B, 1663 Yinwan Road, Wanchai, Xiangzhou District, Zhuhai, Guangdong, 519030, ChinaView Hotel Details
Huafa Place
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1 night

Huafa Place Guest Reviews

4.6/5
Very Good
3148 reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(3148)
Positive reviews(3050)
Reviews with photos/video(669)
Friendly front desk staff(350)
Large rooms(228)
Nice sea view(212)
Perfect for families(66)
Poor air conditioning(56)
Stayed multiple times(26)
Close to beach(24)
Negative reviews(98)
Guest User
Deluxe Room - 2-Room, City-View (1 living room)
Stayed in Sep 2024
Family
21 reviews
4.7/5
Amazing
Posted on Oct 13, 2024
We have a lovely and comfortable stay in this place, everything is fine and well equipped with our needs except a two bedroom apartment should at least have 4 tea cups than 2. The balcony is hugh and all rooms can access, I wish I have more time to stay. Check in staff is a nice guy with heartfelt smile, you feel being welcomed. One thing about the room was the smell of the air conditioning, they needed to be cleaned.
Response from Property: Dear guest, Thank you for your feedback! We are glad to hear that staff provided you with great service. We are also happy that you think our hotel is okay. We will continue to work hard to improve our services and facilities to make your next stay even better. Best regards.
Big Pig
Duplex Room - 1-Bedroom, Sea-View
Stayed in Aug 2024
Family
49 reviews
5.0/5
Outstanding
Posted on Sep 28, 2024
Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good good
Response from Property: 尊敬的客人:看到您的五星好評,我們深感榮幸和喜悦!非常感謝您對我們酒店的高度認可。我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗,您的滿意是我們最大的動力。我們會繼續努力,不斷提升服務品質,期待在未來的日子裏,再次為您服務,讓您的每一次入住都充滿驚喜和愉悦。祝您生活愉快,萬事勝意!
Marty
Duplex Room - 1-Bedroom, Sea-View
Stayed in Jul 2024
Family
18 reviews
1.7/5
Posted on Aug 5, 2024
It is a super bad and sad experience to live in this hotel, the lobby is extremely hot with no AC and even no ventilation, and then after we get into room, the door lock is found defective, called concierge, their want us to wait and don't know when can be fixed. And then tell us to call housekeeping, but this keeper said we have e to call back concierge by ourselves, seems this hotel staff don't wanna communicate internally. After an hour arguing, they change another room for us, but the fridge of new room also defective, there are stain, water and not cold after power on 4 hours. We are exhaust and nobody can help us. And then the wifi issue, we cannot use it and nobody tell us what's the password, of course I tried to input mu last name 100 times.... I booked 2 rooms to live in this hotel but all we got is exhaust and bad experiences, if you dun believe it, then go this hotel and try, I will not go this hotel never and ever.
Response from Property: Dear Guest,We are extremely sorry to hear about the series of unpleasant experiences you had during your stay with us. This is truly not the kind of service and environment we aim to provide.Regarding the issues you mentioned:1. The problem with the lobby's temperature and ventilation is unacceptable, and we will immediately look into improving this situation to ensure a more comfortable atmosphere for all guests.2. The defective door lock and the confusion in handling the repair between the concierge and housekeeping is a clear indication of a breakdown in our internal communication process. We will conduct a thorough review and training to ensure better coordination among our teams in the future.3. The defective fridge in the new room is also a concern, and we will have our maintenance staff check and rectify all room appliances regularly to avoid such problems.4. The wifi password not being provided clearly is our oversight, and we will make sure to communicate this information more effectively to all guests upon check-in.We understand how frustrating this must have been for you and your party. We would like to offer you a compensation or a discount for a future stay as a token of our apology and a chance to redeem ourselves in your eyes. We hope you can give us another opportunity to show you our true capabilities and commitment to providing a great hotel experience.Once again, we apologize sincerely for the inconvenience and disappointment you faced. We are committed to making the necessary changes to prevent such issues from recurring.
king心
Deluxe Room - 2-Room, City-View (1 living room)
Stayed in Jun 2024
Family
12 reviews
5.0/5
Outstanding
Posted on Aug 15, 2024
Unparalleled experience, very good in every aspect, thank you COCO for your carefulness👍
Response from Property: Dear customer, hello! Thank you for your five-star review. We are delighted to see your satisfactory stay experience. We provide our guests with a comfortable living environment and thoughtful humanistic care, which our apartment partners have always pursued. Thank you for your encouragement and support. We look forward to your return and the opportunity to give you a better stay experience.
Guest User
Duplex Room - 1-Bedroom, Sea-View
Stayed in May 2024
Couples
3 reviews
4.5/5
Great
Posted on Jun 12, 2024
Overall speaking, the room was fantastic! The staff were attentive and polite. Our plan included a "520 Confession Set Dinner" which had a steak (though cooked well-done), fried chicken rolls with bacon, a bowl of Caesar salad, a truffle sauce pasta with clamps. The food were good, at least we don't have anything to complain with this price. Also, the air-conditioning was great, which was outstanding compared to some 5-star hotels. Definitely recommend couples to have an overnight stay here.
Response from Property: Dear guests, hello! Thank you for staying at the hotel and sharing. Through your meticulous description, we can feel the happiness that this journey has brought to you. This is what our service staff has always pursued, and it will inspire us to maintain this passion for work, constantly innovate services, and provide every guest with a warm and comfortable living environment. We look forward to your next visit and wish you a happy life.
Carman
Duplex Room - 3-Bedroom, Sea-View
Stayed in May 2024
Family
3 reviews
4.7/5
Amazing
Posted on Jun 10, 2024
This is our second time visit the hotel.. the service is super good, as it’s my girl birthday trip, they help decorate the hotel a bit and write a bday card to her.. it’s so sweet and makes an unforgettable memory for her. Thank you
Response from Property: Dear guest: Hello, thank you for your recognition of our hotel and for leaving us a 5-point review. Your recognition has always been the driving force behind our passion for work, and we look forward to your stay again to witness our growth and progress.
Guest User
Business Room - 1-Bedroom, City-View
Stayed in Aug 2024
Travel with friends
13 reviews
5.0/5
Outstanding
Posted on Sep 25, 2024
The room is so perfect 
Response from Property: Dear guest,We are delighted to hear that you found the room so perfect! Your satisfaction is our greatest reward. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable. We look forward to welcoming you back again soon.
Anonymous User
Superior City-view Twin Room
Stayed in Sep 2024
Travel with friends
1 reviews
4.7/5
Amazing
Posted on Oct 23, 2024
Huafa Place was a pleasant surprise. I was a little skeptical at first because of its low price, but since I was only staying for 1 night, I opted for the room with the lowest rate, a room with 2 twin beds with city view. I was greeted by Joey who was very helpful and nice, and upgraded me with a room ion the high floor with view. When I stepped into the room, I found that the room offered more than a beautiful water view of Macau, but it also had a living room and a big balcony. The 2 twin beds were comfortable, supportive but not hard (which is the norm for most Asian hotels). There was also a plate of fresh fruit on the coffee table, another surprise. When I checked out, Ann was there and she was just as pleasant. I will not hesitate to come back to Huafa Place when I come to ZhuHai again.
Response from Property: Dear guest,Thank you so much for your high opinion of our Huafa Place! Your satisfaction is our greatest motivation.At first you were skeptical due to the low price, but the final experience surprises you and we are deeply honored. Joey's warm service and upgraded your room for you, so that you can enjoy a better view and comfortable living environment, as well as the plate of fresh fruit, I hope to add a sweetness to your journey. Ann's warm reception at your check-out will also bring your stay to a successful end.We look forward to your next visit to Zhuhai, choose our Huafa Plaza again. We will continue to provide you with quality service and comfortable experience.Thank you again for your support and trust!Wish you a happy life!Huafa Plaza Hotel
Germain Lam
Superior City-view Twin Room
Stayed in Apr 2024
Couples
6 reviews
4.0/5
Very Good
Posted on May 19, 2024
All around are excellent but I prefer non smoking room for my next stay
Response from Property: Dear guest, we are very sorry that we could not bring you a comfortable stay experience. At the same time, thank you for giving us your valuable suggestions in your busy schedule. Our hotel has a non-smoking floor on the 19th floor. We hope that you will promptly feedback any comments during your stay to the hotel for your solution. I sincerely hope that you will stay with us next time and wish you a happy life!
YAT SING
Deluxe Room - 2-Room, City-View (1 living room)
Stayed in Feb 2024
Family
5 reviews
4.0/5
Very Good
Posted on Apr 1, 2024
Location, facilities are good. But it’s strange that the toilet door lock is not functioning properly and will be sliding open automatically, hope can improve it.
Response from Property: Dear guests, hello! Seeing your comment, we deeply feel guilty If you have a bad check-in experience, we will definitely reflect on it and make corrections in areas where we have not done enough! We apologize for not providing you with a comfortable experience. We hope you can give us another chance and we will definitely solve the problem for you as soon as possible. We sincerely hope that next time you can have a completely different experience, and we look forward to your next stay!
Guest User
Deluxe Room - 2-Room, City-View (1 living room)
Stayed in Jun 2024
Family
10 reviews
3.7/5
Posted on Jul 31, 2024
There is a mouldy smell in the room which is not very pleasant, and the shower is not strong enough. Otherwise everything is fine. Breakfast is good.
Response from Property: Dear Guest Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely
Andylam67
Business Room - 1-Bedroom, City-View
Stayed in Jun 2024
Family
1 reviews
2.2/5
Posted on Jul 6, 2024
The sofa, floor and walls were dirty. Dust was everywhere. The furniture was old. The air con was noisy.
Response from Property: Dear guest,We are truly sorry to hear about your dissatisfaction with the condition of the room. Your feedback is extremely valuable to us. We will immediately arrange for a thorough cleaning of the sofa, floor, and walls to ensure a cleaner environment. Regarding the old furniture and noisy air conditioner, we will take steps to assess and either repair or replace them as soon as possible. We strive to provide a more comfortable and pleasant stay for all our guests, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and show you the improvements we have made.
LeeSonia
Superior City-view Twin Room
Stayed in May 2024
Family
3 reviews
2.7/5
Posted on Jun 30, 2024
price is pretty cheap for the location. However the floors were dirty, and bed sheets had some stains. I ran out of toilet paper two days in a row and it took them over a hour to bring me toilet paper after calling twice. Shower was horrendously small as well.
Response from Property: Dear guest,Hello! First of all, thank you very much for choosing our hotel and commenting on it. With regard to the price advantage you mentioned, we are pleased to offer you a price/performance ratio. However, we are deeply sorry for the room cleaning problems you reported, including dirty floors and stained sheets. This is a mistake of our work, and we will immediately strengthen the management and supervision of room cleaning to ensure that this kind of situation will not happen again.We would like to express our sincere apologies for the shortage of toilet paper and the slow delivery of paper for two days in a row. We will optimize the room service process and increase response time to ensure that your needs are met in a timely manner during your stay. At the same time, the smaller problems in the shower room will be recorded and considered in the subsequent improvement of the facility.We value your comments very much and will work hard to improve the shortcomings and hope to provide you with a better stay in the future. Thanks again for your feedback.
Guest User
Duplex Room - 3-Bedroom, Sea-View
Stayed in Feb 2024
Travel with friends
4 reviews
3.0/5
Posted on Apr 2, 2024
Washroom tissue roll not refill from the 1st day I check-in I left 2 rings in the hotel and i called concierge day after I check-out, they couldn't find it.
Response from Property: Dear guest, Hello! We feel deeply guilty for your comments... We will reflect on your bad experience and make corrections if we are not doing enough! Regarding the hygiene and facilities issues you raised, we have notified the relevant departments to urge improvements as soon as possible! We are sorry that we did not bring you a comfortable experience. We hope you can give us another chance. We will solve it for you as soon as possible. We sincerely hope that you can have a completely different experience next time. We look forward to your next stay!
Brian
Duplex Room - 3-Bedroom, Sea-View
Stayed in Feb 2024
Family
8 reviews
3.7/5
Posted on Apr 1, 2024
Travelled with my family and stayed in a duplex 3 bedroom. The duplex is spacious, but the cleaning could be better. Dust on the floor and stair. We were statisfied with the view and friendliness of the staff. We will come back!
Response from Property: Dear guests, hello! Thank you for choosing to stay at Zhuhai Huafa Exhibition Executive Apartment and giving us positive feedback, making our guests feel a "journey of heart and new experience". This is the direction that our apartment staff have been striving for. Thank you for your trust and support. We will not disappoint this heavy trust and will demand ourselves with higher standards to provide higher quality service for every guest who stays. We look forward to serving you again and wish you a happy life!