easyHotel Rotterdam City Centre Reviews

Response from Property: Dear Guest,Thank you very much for sharing your experience with us.We are pleased to hear that our team was able to assist you with a room upgrade to make your stay more comfortable. We also understand that amenities and room facilities can differ depending on the standards guests are used to.We appreciate your feedback regarding the slippers and room amenities, and we will certainly take it into consideration as we continue improving our services. At least you’ll be fully prepared for your next visit 😄We hope to welcome you again to easyHotel Rotterdam in the future.Kind regards,easyHotel Rotterdam

Response from Property: Dear Guest,Thank you for your review.We are glad to hear that you found the hotel clean, easy to locate, and well situated in the city centre close to bars and shops. We also appreciate your feedback regarding the room amenities, as we aim to keep our concept simple and functional while providing essential comforts such as body and shower wash.We hope to welcome you again in the future.Kind regards,EasyHotel Rotterdam City Centre

Response from Property: Dear Guest,Thank you for bringing this to our attention. We are truly sorry to hear that the noise during the night disturbed your stay and prevented you from getting a good night’s sleep. This is certainly not the experience we aim to provide.Please rest assured that we take this matter seriously and will investigate the source of the disturbance to prevent it from happening again. Should you stay with us in the future, we encourage you to contact our front desk immediately so we can assist you promptly and find a more comfortable solution.We sincerely apologize for the inconvenience caused and hope to have the opportunity to welcome you back under better conditions.Kind regards,Easyhotel City Centre Rotterdam

Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review. We are glad to see that you enjoyed your overall stay with us, especially our amazing location. Our easyHotels are always centrally located, often on the doorstep of many local attractions and venues. We are proud to be able to offer accommodation in these locations at a competitive price, although we understand that noise from outside can sometimes be a nuisance.Guests can speak with reception when you check in as we can try to allocate you a room in the quietest possible location. We hope to see you again soon in any one of our locations across Europe.Kind regards,Team easyhotel Rotterdam City Centre

Response from Property: Dear Guest,Thank you for staying with us and taking the time to rate us. We are glad to see that you enjoyed your overall stay with us, especially our amazing location in the heart of Rotterdam. I am very sorry to hear that you found our staff not up to your satisfaction. We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved. To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.

Response from Property: Dear Guest,Thank you for your feedback.We are sorry to hear that your stay did not meet your expectations. We always aim to provide a comfortable and pleasant experience for all our guests, and we regret that this was not the case for you.We appreciate you taking the time to share your opinion.Kind regards,easyHotel Rotterdam City Centre

Response from Property: Dear Guest,Thank you very much for your kind review and for choosing our hotel during your stay in Rotterdam.We are delighted to hear that you enjoyed our central location, the easy access to the central railway station, as well as the many restaurants, convenience stores, and shopping areas within walking distance. We are also pleased that you found our pricing reasonable and that we will be your first choice for your next trip.Thank you as well for mentioning the street noise during the evening. As we are located in the heart of the city center, there can occasionally be some activity outside at night, but we are glad to hear that it did not continue too late.We look forward to welcoming you again on your next visit to Rotterdam.Kind regards,easyHotel Rotterdam

Response from Property: Dear Guest,Thank you for sharing your feedback.We are glad to hear that you found your stay clean, warm, and quiet. We sincerely apologize for the issues with the single bed and the sheets. Please note that our reception is open 24 hours a day, so any concerns during your stay can always be reported immediately, and we will be happy to resolve them straight away.We hope to have the opportunity to welcome you back for an even better stay.Kind regards,easyHotel Rotterdam

Response from Property: Dear Guest,Thank you for your feedback.We are glad to hear that you enjoyed our friendly staff, good location, clean rooms, and affordable prices.As part of the easyHotel concept, we offer compact and affordable rooms in great locations. Our rooms are efficiently designed to provide the basic essentials, which allows us to keep our prices low. All information, including accurate room descriptions and photos, is available on our website to help guests make an informed choice.We are very sorry if this was not clear before your stay, and we appreciate your understanding.Kind regards,easyHotel Rotterdam

Response from Property: Dear Guest,Thank you for sharing your feedback.We are pleased to hear that you found everything else about your stay enjoyable. We do apologize for the noise from the main street and nearby bar. Guests who prefer a quieter room can request a room at the rear of the hotel at check-in or prior to arrival.We appreciate your comments and hope to welcome you again for a more peaceful stay in the future.Kind regards,easyHotel Rotterdam

Response from Property: Dear Guest, Thank you for your kind feedback! We’re very pleased to hear that you had a good night’s sleep and appreciated the cleanliness of the hotel. Your comfort and satisfaction are very important to us, and we hope to welcome you again soon.Kind regards Easyhotel Rotterdam

Response from Property: Dear Guest,Thank you for your feedback.As shown on our website, our rooms are designed with basic essentials, and photos and descriptions are provided so guests know what to expect.Our rooms include towels and bath mats, but not hand towels. If guests would like extra towels during their stay, they are always available upon request at the reception.We are glad to hear that you found the bed clean and comfortable, and we hope to welcome you again in the future.Kind regards,easyHotel Rotterdam

Response from Property: Dear Summer Joy,Thank you for taking the time to rate us. We are glad to see that you enjoyed your overall stay with us, especially our amazing location in the heart of Rotterdam. It was a pleasure having you as our guest and we hope you welcome you again in the near future.Kind regards,Team easyHotel Rotterdam City Centre