Yuanran
February 18, 2024
The price-performance ratio was originally very high, but I encountered something that made me very angry. Because there are many children, I called to confirm that the standard room has a 1.8-meter bed before booking, but the front desk gave me a room with a 1.5-meter bed. I asked the supervisor to change it because the rooms were empty. I didn’t expect the supervisor’s words to make me feel ashamed. In front of me and my children and other guests, he said loudly that I booked the cheapest room and couldn’t change it unless I paid more! ! I was so angry! ! I explained that I had asked clearly on the phone and the rooms were empty, but the supervisor was too powerful. It was the first time I was so angry. In addition, the front desk apologized to me the next day.
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