MainStay Suites Oakbrook Terrace - Chicago

Staff had the speed of a snail finding me a new clean room because my room wasn’t ready upon arrival. Ended up makingme late for my dinner reservation.

Thw property was updated stylishy, the room was updated nicely minus some stains in the tub surrounding and the ac/heat unit made horrrid noise all night. But other than that, thw stay was very good.

-We stayed 7 nights at this hotel and since we arrived the first impression was bad, there was no one at the front desk so looking for a person to help us we found the person drinking alcoholic drinks with another person who was not a hotel worker at the back of the front desk, she acted as if nothing had happened and served us in a very poor manner -Of the 7 nights they only did room service on 1 day and why did we do it otherwise it would never have been done and it was a bad service they only made up the bed they did not change the sheets or clean it was only a change of towels and they threw away the garbage -Breakfast is the same every day - Our room was apar**ent type and the kitchen had very few cooking utensils so if you go for a room like this be prepared to bring your own utensils - the rooms are not in very good condition, I was even able to find several small cockroaches. We stayed there for work and the hotel is actually in a very good area but it is not worth the price

Everything was great.. Only complaints were about cleanliness.. hallways was filthy and a few mold spots on the shower ceiling.. overall I'll book with them Everytime I'm in Chicago

The rooms are very nice & very clean. Love the kitchen too!

The room was very nice and clean but there was no hot water in the room! Then there was a very loud party involving teenagers and young adults that were roaming all around the facility throughout the night!

1 of the best hotels I've stayed at in a while. Clean rooms as well as lobby area, nice friendly staff and the hallways always had a pleasant smell. Would definitely book again!

Nice hotel very helpful staff will stay there again

There was water damage on the floor of the living space the floor was flexing up, likely because the shower is wheelchair accessible and the bathroom flooded every time we showered and the water didn’t drain to the drain in the room. The shower curtain was moldy and the bathroom was not clean I found that out when I was mopping up the soaked floor with our towels.