Guest User
May 31, 2024
Our first visit to this glorious hotel and from the moment we arrived at 22:30 local time (our flight was delayed) we were greeted with open arms. The hotel kept the restaurant open, which signified the start of a remarkable 7 days. Firstly, the food. All fresh, with an abundance of choice, throughout the entire day. Breakfast, lunch, dinner, late snacks, whenever you felt peckish, we weren't disappointed, the lunchtime chinese was a real hit! Drinks, a plethora of choices for both alcoholic and non alcoholic (kids loved the mocktails!). Entertainment, at the poolside, starts at 10am and continues throughout the day, quizzes, water polo, races, darts etc, all great fun. During the evening, the entertainment crew hosted a variety of shows, which was led superbly by Alex and his team. The Sunday terrace show featuring vocalist Sean was really special. Regarding the pool, you have 3 to choose from, one has music playing throughout the day, the second for little children and finally the third where the brilliant slides are, couldn't get enough of these! Rooms were clean, tidy, towels replaced and beds made daily, even bottled water was replenished! In fact, the entire hotel was pristine, which is extremely impressive for over 400 rooms to cater for. But finally, the staff. I have worked in customer service for over 30 years and can honestly say I haven't received such outstanding service as we did with the Loui Phaethon Beach. Each and every member was fun, polite, helpful and attentive. However, I must highlight one specific member, Ahmed Amer. Immediately upon our arrival to the restaurant, Ahmed took time to seat us and ensured we were happy. Our breakfast, lunch, and dinner experience were enhanced even more by Ahmed, what a fantastic credit to the company Ahmed really is. To summarise, if I could award more than 5 stars I would, we had a tremendous time and would love to return one day.