To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(988)
Positive reviews(972)
Reviews with photos/video(303)
Friendly front desk staff(75)
Near shopping area(62)
Convenient for shopping(57)
Loved the view(40)
Tasty food(36)
Tasty restaurant(21)
Clean pool(7)
Negative reviews(16)
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Business travellers
21 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Very nice and international representative hotel, highly recommend.
Response from Property: Dear guests, thank you for staying at Sheraton Yunfu Xinxing Hotel and sharing your stay feeling with us, as well as affirming our service and environment. We look forward to seeing you and your family and friends again and experiencing the hospitality of Sheraton.
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on Apr 9, 2024
Receptionists are very helpful to help us use WeChat to book taxi.
Response from Property: Dear guests, thank you for staying at Sheraton Yunfu Xinxing Hotel and sharing your stay with us, as well as affirming our service and environment. We look forward to seeing you and your family and friends again and experiencing the hospitality of Sheraton.
Chi Fung
Deluxe Room (2 beds)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Very nice hotel and air conditioning was well performed
Response from Property: Dear guests, thank you for staying at Sheraton Yunfu Xinxing Hotel and sharing your stay feeling with us, as well as affirming our service and environment. We look forward to seeing you and your family and friends again and experiencing the hospitality of Sheraton.
The Ropers
Junior Suite
Stayed in Nov 2023
Family
40 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Always a pleasure and a regular home away from home for us with great service and good food. Easy access to the mall and convenient parking lots. Thanks for the upgrade!
Response from Property: Dear guests, thank you for staying at Sheraton Yunfu Xinxing Hotel and sharing your stay with us, as well as affirming our service and environment. We look forward to seeing you and your family and friends again and experiencing the hospitality of Sheraton.
Guest User
Deluxe Double Room
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2023
The restroom door will have big noise when close, the food at Chinese restaurant at L3 is great. The front desk female staff nice enough. Great experience at the hotel.
Lai chun eliza
Deluxe Double Room
Stayed in Feb 2023
Family
21 review
5.0/5
Outstanding
Posted on Apr 11, 2023
Swimming pool is great, general is perfect, breakfast plenty of choice 👏👏
Hangchai
Deluxe Room (2 beds)
Stayed in Sep 2022
Family
2 review
3.5/5
Posted on Sep 13, 2022
Already commented that smoking is allowed despite hotel saying otherwise. Room smelled of cigarette.
Response from Property: Hello dear guest! Thank you for choosing Sheraton Yunfu Xinxing Juncheng Hotel and providing your sincere feedback in the guest satisfaction survey. We're sorry for the issue you reported. We will contact the depar**ent manager to report these situations. The hotel will strictly implement Marriott's service standards to ensure that you have a good and comfortable stay next time you stay. Providing a high level of service has always been our main goal, and we hope that you will leave more wonderful memories when you choose our hotel. wish you a happy life.
Anonymous User
Executive Suite
Stayed in Nov 2021
Couples
5 review
5.0/5
Outstanding
Posted on Nov 27, 2021
Superb service especially frontdesk Joyce. Thank you!
Guest User
Apartment Suite
Stayed in Apr 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 7, 2023
The room is very beautiful, facing the river view
Original TextTranslated by Google
Response from Property: Dear customer, hello! We are very grateful for your rating, which shows that you are basically satisfied with our overall services and facilities. We have also been committed to bringing guests an unforgettable stay experience. If you come back to Yunfu, Guangdong again, please feel free to contact me if there is anything I can assist with. We hope you can return to your "home away from home" - Sheraton Yunfu Xinjuncheng Hotel in the near future. We will serve you wholeheartedly! I wish you a happy life and smooth work!