Starway Hotels in Xining

We are travelling through Gansu & Sichuan and I booked the Mercure as a couple of nights for my husbands birthday. The first room we got was OK, a little shabby and not the cleanest but a nice bed and sofa and the aircon seemed good. My husband took a shower for all of 30 seconds and the bathroom, corridor and toilet completely flooded. So we moved rooms. The next room didn't flood but the aircon was pretty feeble and the toilet cubicle smelled. We didn't complain, having already moved once. This room was an over all improvement. The breakfast was pretty miserable, no coffee and mostly Chinese dishes. I had expected more from a western brand but nevermind, we ordered coffee and food to the room. Plus points - The staff are very nice and friendly, they accommodated us on the new room and gave us some treats as an apology. The bus to Kumbum Monastery is directly across from the hotel and you can arrive there in 45 mins, public bus number 909, 4¥. Starts at 6:30am. The breakfast is OK. There is a free laundry room, we did lots of laundry and it dried over night. We stayed in a non smoking room and it really was non smoking which is rare for China. It smelt fresh and the bedding and towels did not smell of smoke. There were however people smoking everywhere else in the hotel which seems quite common expecially in this province. Overall, I would stay here again but I think the price is a little high for the offering in comparison to some Chinese brands in the city.

I stayed here for night, having left the higher rated Wanda hotel due to a lack of AC and being unable to sleep all night. The room and bathroom exceeded my expectations for 4 stars and were very close to 5 star standard IMO. The staff allowed me to check the room(and most importantly, AC) before booking, which I appreciated. Breakfast was good. I would stay again if returning to Xining.

The rooms at the Sofitel were spacious, modern, and impeccably clean. I was particularly impressed by the attention to detail in the room's design and furnishings, creating a cozy and inviting ambiance. The comfortable bed ensured a restful sleep, and the well-appointed bathroom offered all the necessary amenities. The hotel's dining options were equally impressive. The on-site restaurant served a wide variety of delicious local and international cuisines. The breakfast buffet was especially impressive, offering a generous selection of dishes to satisfy all tastes. I also enjoyed dining at the hotel's bar. One highlight of my stay was the attentiveness and genuine care shown by the hotel staff. They consistently went above and beyond to ensure my comfort and satisfaction throughout my stay.

Many hotels have teamed up with Ctrip to deceive customers. I have encountered this many times. There are probably several tricks. First, Ctrip shows that the hotel has facilities and services but cannot provide them. For example, Sanwang does not have WiFi and laundry; second, Ctrip does not show many results when I search for hotels; third, hotel prices change every minute. , jointly raise prices, and fourthly, the service staff did not tell the truth and told lies with their eyes open.

We were impressed by the front desk staff n grateful for Celine the manager. She helped us to get transport to go to Qinghai lake. She was able to speak English and make communication easier for us. We had a wonderful and memorable time in Xining. We hope to come back again.

The service and facilities of this hotel are very good. It also provides 24-hour reception, which is very convenient. The service attitude of the staff is also very good. They recommend nearby snacks and free supper in the evening. The accommodation experience is very pleasant 😁

The hotel is right on the railway station square and 15-20 minutes walk to the DongGuan Road market. My train arrived at 10 o'clock in the morning and I planned to leave my luggage with the front desk and check-in at the designated time; I was pleasantly shocked the hotel accommodated me and gave me a room right away. My room is large and has a nice view of the railway square.