Zhengdi Olympic Sports Jianguo Hotel

Checked in at 6 pm on April 26, the outdoor temperature was 31 degrees, and the room did not have air conditioning. I contacted the front desk and first said that the refrigeration was not connected to the municipal network and could not be turned on. Then a lady came to the front desk and explained that the air conditioning was under maintenance. I would like to ask which hotel can not turn on the refrigeration in 30-degree weather for three consecutive days? ! Only ventilation? Don't use these excuses to shirk, isn't it just to save money and not consider the feelings of the guests? On that day, all the hotel rooms were occupied except for the presidential suite and the large suite. The temperature in the room was stably maintained between 27.5 and 28.5 degrees. It was so hot and stuffy that the children could not sleep at all until midnight. This hotel has no service awareness at all and does not care about the feelings of the guests. After I complained to the front desk, I asked the manager to communicate with me. I didn't see anyone contacting to solve it until I checked out. The manager who wrote the welcome letter in a fake way may only appear on paper. This kind of hotel that ignores customer needs is not recommended for everyone to stay. The experience is really bad.

The hotel is quite old and the drain button in the bathtub is not very good. My son couldn't get out of the water after taking a bath. The next morning when he brushed his teeth, he broke a mouthwash cup when he put water in to rinse his mouth. I took the initiative when I checked out. I told the front desk, and the front desk told me that this cup is very expensive, costing more than 100 yuan. If I make a claim now, the front desk can give me a 20% discount, and it costs 84 yuan. I searched online for the same style, and the most expensive one is 54 yuan. I think it will definitely be cheaper for the hotel to purchase it through centralized purchasing, so I will double the claims from customers! I had no problem claiming compensation for breaking things, but the price charged was outrageous! I had a great time traveling, but when I left, the hotel experience was terrible!

Very large and convenient, the first choice for watching concerts; it would be better if the room rate or breakfast configuration was more in line with the price

The breakfast was 88 which was a rip off (for a child over 140cm tall). The noodle stall that started breakfast at 7:00 was out of noodles and the egg stall was out of eggs. The first poached egg was served at 7:18. It was a pity that I was too late to catch the train. However, charging 88 for such service really damages the reputation of Zhengzhou.

The room is spacious and comfortable, with complete facilities and a good environment. The staff are enthusiastic and patient, and the service is attentive. Miss Xue Kaiyue is very considerate. For those who came to watch the concert, it is less than 5 minutes' walk from the stadium. When I came back at night, the hotel's front lobby also provided delicious hot ginger tea. The breakfast has a full range of varieties and tastes good. The only thing I was not satisfied with was the buffet dinner. Although there were many varieties, the taste was average, and the vegetables in the stir-fry area seemed to have poor heat preservation effect, so they were cold when taken out.

First of all, the room is spacious and well lit. There is a special cloakroom in the house. There is also a fogged glass curtain. The bathroom is well separated from wet and dry, and the space is large. If you order takeout, you can ask the robot to deliver it to the room. The super cute robot will call and ask to open the door. The bed is 1.5 meters long and very comfortable. The most important thing is that the service is very good. We walked there and couldn't find the place at first. The brother came out to pick us up. Thank you very much and must give a good review.

We booked a business king room~ It has a shower and a bathtub, and the toilet and shower are separated into wet and dry areas The glass is fogged You can choose to see or not see with one click Thanks to Miss Xue Kaiyue It was very cold that day, and she told us that there was ginger tea on the first floor and we could pick it up when we came back The small drinks in the mini bar are all free Wow, so happy~

This time I came mainly to watch Zhang Bichen's concert. It's really close, only three minutes walk from the venue, and 20 to 30 minutes by taxi from Zhengzhou Station. The hotel suite is indeed very large, but it's on the sixth floor, and there's only an iron railing to see the view. The executive floor is on the 10th floor. Next time I come, I want to try the 10th floor. I was a little hungry when I just arrived at the hotel. The room order was served very quickly, 20 minutes. The beef noodles were a little oily but delicious. The hotel breakfast was ok, and the spicy soup was not bad. It would be better if there were small fried dough sticks. The hotel service staff are very polite. They greeted me on the first floor and helped to press the elevator to show me the way. Xue Kaiyue at the front desk had a very good attitude. I added WeChat and asked her questions in a timely manner. The room service staff also specially sent small biscuits and yogurt. Like it 👍