When booking a room, I specifically told the front desk that I wanted a high-floor, quiet house. I promised that there would be no problem and it would definitely be quiet. However, the room was at the elevator entrance. It was in the same location twice, but on different floors. After the two room changes, the room was in the same location. The hygiene is really disgusting, there are unknown hairs on the bedside table in the first room, and the red wine glass in the tea bar still has liquid residue left by the previous tenant. The second room is even more excessive, with a lot of stains on the bathrobe. There was also mold and hair growing in the kettle, so I asked the front desk to ask the waiter to come up and take care of it. I was forced to wait for more than ten minutes. I called the front desk to remind me, but they still responded in a nonchalant manner. Tell me if the room type can be upgraded due to the sanitary conditions, and tell me the room is fully booked? There are obviously other room types to be booked on Ctrip. Why can't I upgrade? Or are they deliberately trying to embarrass me and disgust me? It wasn't until the end that someone called me back and offered to make up for it by sending me breakfast or upgrading the room type. Please tell me. The sanitary conditions of a large hotel are not as good as those of a fast hotel. Problems encountered were not actively solved, but only after I asked questions again and again. They tried to prevaricate me with a buffet breakfast, but when I made it clear that I didn’t need breakfast, I needed solutions and attitudes when I checked out. Of course, as expected, when I checked out, the front desk didn’t say a word or anything. Sorry, checked out hastily and told me I could leave. Therefore, all guests must consider carefully if they want to book a room in another house. If they must stay, please check the hygiene in the room carefully! ! !
Original TextTranslation provided by Google