During this trip to Xi'an, Yirong Hotel gave me constant surprises. On the first evening when I checked in, Xiao Mo at the front desk gave me and my family a very good impression. Since there was only one breakfast when I booked the room, I paid for the breakfast in order to have a better trip with my family. Xiao Mo at the front desk was considerate and enthusiastic in letting me add WeChat and sent me a lot of travel tips! As soon as we entered the room, the clean and tidy quilts and the fresh fruits and snacks already prepared on the table made my family and I feel warm again. This morning when my family went to have a meal, they were told that meals were not included. I communicated with the front desk and the problem was solved smoothly. I didn't take this matter to heart, but Xiao Yang from Yirong Hotel, Xiao Liu, the hotel service manager, and Xiao Mo from the front desk all sent text messages or phone calls to express their sincere apologies to me and my family. In addition, the hotel housekeeper Xiao Liu also reported to her direct boss to apply for a refund of our meal fee as an apology. This made me embarrassed and moved me and my family very much! I'm not saying that refunding the meal fee seems to be taking advantage, but Yirong Hotel really takes its guests seriously! When checking out, the hotel housekeeper Xiao Liu expressed his apology again and gave my family a very beautiful little 🎁 gift. With these lovely and sincere employees, Yirong Hotel will definitely be better!
Original TextTranslation provided by Google