Guest User
June 19, 2024
This venue is uncompromising when it comes to things that have been pre-paid. My experience was related to gift vouchers, but if you search for other 1* reviews (especially on the google maps reviews) you can find some horrible stories about people losing huge amounts of money (they booked weddings) because of this venue being so uncompromising around prepayments. I usually only write reviews about venues I like, but I dislike companies with expiring gift vouchers so much that I felt compelled to warn people about this. Do not buy vouchers from this venue as gifts. They expire after 1 year, and Washingborough Hall do not do what many other places in Lincoln do, which is to issue a new 1 year voucher if you call close to the time the voucher expiring and explain why you couldn't use it (in our case it was because of having a baby - finding time for high tea within a year when you have a baby is very difficult! We had several gift vouchers from that period expire and other venues were more than happy to reissue). So, this means that Washingborough Hall got to keep the entire money spent on the voucher without providing anything in return. It always feels to me that companies shouldn't be allowed to do this... More details: I emailed Washingborough Hall 22 days after our voucher expired. I got no reply (Washingborough Hall claim they replied immediately offering a paltry 2 month extension as a "gesture of goodwill", but I did not receive any email from them and they made no further effort to contact me). We are now 6 months past the date of expiration and there is no possibility of them honouring the voucher - the money spent on the voucher has been taken as pure profit by them. If you are looking for places to buy gift vouchers for high tea, I suggest Bells Tea Rooms in Lincoln - a beautiful ancient venue, delicious high tea, and I have first hand experience that they honour their gift vouchers when life events mean you can't visit within a year.