The Ritz-Carlton, Wolfsburg

Very nice service and specially Daniela at the spa was extremely helpful and nice and overal the service and condition of the hotel are 5 star all around.

personnel on duty for breakfast service was not alert and focused on guests… I.e water temperature tea too low and time not indicated

A really great stay (made even better by the restaurant Aqua). Bonvoy Platinum status well recognized (by even more than is required by the terms of the Bonvoy program, while many properties try to go slightly under what the terms call for). They upgraded my room to an Executive Suite (the Presidential Suite was occupied, so I don't know if that was on the table if it was open) which is a really incredible room: huge, impressive view, 1.5 bath (with the main bath having a massive amount of counter space etc. with 2 sinks/vanities separated by a tub). Water and chocolates were in the room as well. Good high qualities toiletries. All the things you might need (shaving kit, toothbrush set, sewing kit, comb) are already in the room, so you don't have to call down for them. This one may sound weird, but I do notice it when it is bad at a luxury property, so I will mention it here where it is good - very nice toilet paper. These kinds of things make a difference. Marriott should pay whoever runs this property to consult the American Ritz Carltons on how to actually provide the luxury a Ritz Carlton should. Excellent breakfast. Excellent service throughout the hotel. Good public areas. If you have to go to Wolfsburg for business, this is a good opportunity to bring your family with you and your kids will actually have fun. If you can get a table at Aqua, I highly recommend it.

We stay at the high-end luxury hotels regularly. When you pay a high room rate and it’s a 5 star hotel you expect service I’m not saying this is not a good hotel only there is some room for improvement. Check in was not what we expected from past Ritz stays. Nobody in front of the hotel. Nobody to help with luggage or to park the car. We went in and the employee at the front desk was friendly. We had to ask for luggage assistance and valet parking though. Not what you would expect! (the Ritz in Berlin knows how this works so maybe they need some education) The room was very nice. Large layout with a very good balcony. The view was nice (both in the day and in the evening/night) Large bathroom and large shower. No bath tube (which was ok) The balcony had a large table with chairs so you could eat and drink wine on the balcony. Also large chairs for relaxing and the privacy was better than expected. The bed is comfy, I always sleep like a baby in The Ritz. The location is right in the center of autostadt. Very nice and the park is also good for evening walks. We enjoyed the park very much. Very clean. We had dinner on one night. The food was ok but not 5-star quality. The pricing was 5-star quality. Value for money is not in balance. The pool was great. Water temperature was a big plus (coming from hotels without pool heating) the view is nice. The service in the spa is above and beyond. The ladies working there are the best. Breakfast was good. Quality of the food is high. Most of the waiters are very friendly and pro-active. There was one guy who comes to mind. He stood above the rest with regards of proactive service. Very good coffee. Check out was better than check in. The manager reacted pro active on our comments. I will not say complaints though it was not the Ritz experience I’m used to.