Guest User
December 29, 2021
We visited on the Christmas package, from 23rd to 27th of December. It cost around £2600 in total, parking etc was not included. I’ll start with the positives: Location is beautiful. Access is easy. We parked on the 6th floor, reception is on 7th, or room was on 8th. Access to and fro is really easy. Views are fantastic. Pool area is really easy to access and great to use. Negatives: Food- Really disappointing. Bland and cold. Not good enough. Looked good, taste was very poor. Christmas Eve dinner was probably the most disappointing. Another reviewer has pointed out that everything seems done on the cheap, to save costs. Juice is from machines, coffee the same (fetch it yourself). Prosecco was out on the counter but no one was ‘offering it’ and it was flat anyway. I honestly did not have a single mouthful of food that made me say ‘wow’ in 4-5 days. A real shame. Staff- Clearly not well looked after as they did not seem happy at all. No smiles or conversation. Exception being Dominik in the Lobby Bar and his female colleague (apologies that I didn’t get her name). Really polite and helpful. They were on duty on 23rd and 24th. Made great cocktails and were really friendly and polite to us all, even after we’d had one too many. Thank you. Covid measures- Masks for staff seem optional (Dominik excluded, who kept his on at all times). Everyone else is clearly under the impression that a mask is to protect their chin and their noses do not emit any kind of breath. Cleaners walking around corridors with no masks at all. Same in the restaurant. Guests ignored mask restrictions and were not reminded. It just doesn’t make sense. At. All. Beds: Absolutely shocking. Why on earth do hotels not pay for decent beds?? It was a pleasure to get out of bed, rather than into it. And our room had a sofa bed (for our 7 year old son) that was so hard that it felt more comfortable on the floor. Our son didn’t sleep on it, I did. I find it so annoying that a place where you visit to get relaxation scrimps on the bed quality. It’s so unnecessary. I’ve even stayed in cheap hotels that invest in beds because they know that clients will return after a restful stay. Not good enough, by a long shot. In conclusion: It’s a beautiful place, but clearly not 5 stars. I’d return, for the location if nothing else, but I wouldn’t rush back. It could be completely brilliant but it’s just not managing to reach its potential. Sort out the beds, the food and the crappy Covid measures, throw in some customer service skills and a few smiley faces and you just might have a hotel worth shouting about.