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Hampton Inn & Suites Wilmington/Wrightsville Beach-Landfall Park
4.2/5104 Reviews

Hampton Inn & Suites Wilmington/Wrightsville Beach-Landfall Park

Wilmington|2.29km from Pier 1
I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

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Reviews for Wilmington Hotels

Searching for hotels near Pier 1? Compare room rates and reviews to find your ideal stay.
Rodeway Inn & Suites Wilmington North
2.3/597 Reviews
The hotel is nice with lots of spacious rooms. It close close to several restaurants and shopping. Breakfast is good and there is a lot of snacks and drinks to choose from. Missy Holly is allows cheerful and makes my day… highly recommended!
Courtyard Wilmington/Wrightsville Beach
3.9/5100 Reviews
The location is excellent, the parking is convenient, the room space is large, the service attitude is very good, the lobby has local tourist attractions, as well as local food descriptions, adjacent to the big shopping malls, convenient shopping.
Howard Johnson by Wyndham Wilmington
2.8/525 Reviews
Sam and BJ were absolutely exceptional during the check-in/check out process. Despite what other individuals have posted regarding this location in the past, it is currently immaculate and and even the rate is extremely competitive considering you are only 15-20 minutes away from the beach :-). I look forward to future visits to this location.
Wingate by Wyndham Wilmington
4.4/5101 Reviews
The hotel is located in a prime location. Everything is close by and a lot is within walking distance. The hotel was clean, updated, decor was nice, bed was comfortable and the bathroom was nice. Breakfast was plentiful and a good variety of foods. We would definitely stay here again and already have plans to return within the next year.
Baymont by Wyndham Wilmington
2.5/5100 Reviews
I won't stay anywhere else. Absolutely awesome help and some of the most comfy beds without the crazy prices. Absolutely complete turn around from where they were. Was surprised to see such a change. I'm telling you if you had a bad stay in the past then give them another chance!!! You won't be disappointed!!
Homewood Suites by Hilton Wilmington/Mayfaire
4.5/5103 Reviews
Staff was remarkable from pre-check in to check in. Was given a friendly and enthusiastic and informative welcome of all of the hotel's amenities and activities and the Manager's welcome. Great service at the bar at the welcome and then a walk to dinner. The rooms in the hotel were well configured for a couple with lots of space and a clean and comfortable bed. The next morning with breakfast ending at 9:30, I was a little late and the staff was cleaning up, but when they saw me they prepared 2 ”take to the room” platters for us that were delicious. All staff went over and above to make our stay great. We will go back just to stay there in the future.

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