Extended Stay America Suites - Sacramento - West Sacramento

Excellent customer service and the staff was very friendly. They greeted you and was very friendly and helpful.

Love it

I haven't even checked in they said my reservation was cancelled for non payment when I selected to pay at property

I ended up not getting my rental car until almost midnight. I called the hotel ahead of time to make sure I would still be able to check in. The front desk receptionist said no problem. I got to the hotel, and she said she was processing paperwork. Therefore she was unable to check me in. She said 15- 20 minutes. I ran back to my rental car in the pouring rain. 20 mintues later I went back in. 20 more minutes. This continued until after 2 am. I slept in my rental car for my time than I was at the hotel. My room smelled like cigarette smoke and my windows were completely open upon entry. It was pouring rain so the window area was damp. 0 stars. Would absolutely NOT recommend. Frustrated I paid for this stay. Hope you all find someone where the staff actually cares.

The whole hotel stinks. There is an odor of cigarettes and air freshener everywhere. The room smells so bad and the windows only open a little.

We did have 2 issues but i feel both ******* and Extended Stay took care of me in the end and made it right. Tv didnt work and clerk try to fix and a leak from the storm was comingvinto our room. Clerk moved us right away to another room and made us comfortable.

So my wife and I came here last minute. The staff was nice. Thought it was a little weird that they had to take pictures of my wife and myself drivers license. Never had any other hotel do that before. After checking in we went to the elevator and went to our floor and noticed a heavy smell of fried foods or something like that. Then we opened our room and it smelled like cigarettes covered up by strawberry scented sprays. It was a very, very, very heavy smell. After 20 minutes we couldn’t stand it. My wife started getting a headache and we had to leave. Went down stairs and we told them the problem and they gave us a refund, but the guy wanted to check the room himself. He came back and told us sorry but also blamed me that we didn’t come sooner to tell him the problem. Hey…at least we tried to stay. But also noticed that people were coming and staying with pets so maybe they were covering up animal smells. I didn’t see anything on the list that it was a pet friendly hotel. But we did get a refund and we left. So, before you pick, please take a look at the reviews. I will not be coming back to this place.

I would not recommend as this seemed to be a hotel from the 1960’s that had not been cleaned in over 40 years. Did not feel safe and trash in the hallways without being cleaned up. Do not stay here.

Room was good. Fridge wasn’t on and I didn’t see an ice machine anywhere so my beer got warm. Service was decent.