Hotels with Airport pickup service in West Hollywood

My fiancé and I stayed at the Mondrian LA for 5 days at the end of July. We had a rough start to the trip, our luggage got lost (thanks to air Canada) and our reservation was lost once we got to the hotel. Marie Verdugo was patient, caring and extremely helpful and didn't give up on us. Our reservation was then found and from that point on the hotel was very generous and giving, we can't thank Marie and the whole staff enough! We will for sure be back!

Fabulous place on Sunset Boulevard. Easy walk to Rainbow, Whiskey a Go Go, and Viper Room. 40 min walk to Hollywood walk of fame. 30 min walk to Beverly centre. Great spacious eclectic rooms. Bands or duos on at night Heated pool. Lovely staff. Special thanks to Nick who was always so friendly and helpful.

The hotel is on the Sunset Strip and has an excellent location. Because it is an old hotel renovation, the sound insulation is slightly worse. Especially on the construction site across the road, it starts working very early every day. People with shallow sleep must remember to order a mountain view instead of a street view room. The room has been decorated for some years, but the 60-inch flat-panel TV looks quite cool. Mini bar non-alcoholic drinks and snacks are free and replenished daily. The Los Angeles hotel now also charges the resort fee, which costs $23 a day. This is not included in the cost of Ctrip. Please pay attention.

Hotel location is good, the environment is good, breakfast is good, although the parking fee is charged but parking is convenient.

Hotel room space can also be very good location to go to popular attractions not far from the hotel looks like just opened the lobby is still renovated now got a temporary lobby parking fee for one night 46 US dollars service staff is very warm in all aspects except our room air conditioning is really It’s too noisy, I don’t know if it’s the same as our room.

The front desk service of the hotel is good, but the hygiene condition is not very good. The bed sheets were not changed even after staying for 5 consecutive nights. When booking the hotel, the destination tax was clearly included, but when checking out, I was still charged 30 US dollars per night. Ctrip customer service promptly refunded me (according to the real-time exchange rate) Parking costs 60 US dollars a night. We parked in the parking lot behind the hotel. If you park before 12 pm until the next morning, you need to pay 40 US dollars. You can choose to park after 12 pm until the next morning. Then The price is $20. I have to say that parking in downtown is really expensive. The security around downtown is not very good either.

Do not stay here! If you are looking to save a couple dollars don't do it here. Parking at this location is not listed anywhere on the website or when you go to reserve a room. They charge $47 dollars a night and we had no idea until we checked in at 10:30pm and it was too late. Other Ramada hotels in the area have free parking. Also no housekeeping said because of Covid. Once again called the other Ramada Hotels in area all had daily housekeeping. We had to ask for towels 3 times and a security guard finally brought them up. Staff is not friendly, rooms are run down and bare bones. Never again!

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

The first time I go to LA to play here, the location is good, it is convenient to taxi from Universal Studios and Beverly Hills, more than 20 minutes. You can walk to Melrose Avenue, there is a shake shack next to the hotel, it is delicious. The decor is good and the rooms are large. Toiletries and slippers are provided.

Hotel location is general, travel car rental or Uber is better, stayed for four nights, the first night of the deduction of 400 knife pre-authorization, was informed, the second and third night respectively deducted me 35 and 250 knives, is Did not say, the hotel front desk can not find out why the deduction, only contact with the bank overnight, for a long time, the room service also stole a new doll with a tag? I also thought it was rubbish, but it was really unhappy anyway.