Anonymous User
February 27, 2024
The hotel has been newly renovated and opened. The overall facilities and environment are pretty good. There is a small gym and laundry room on the second floor. It is directly opposite a hospital. The curtains in the room are also smart enough. A smart device is installed in the room, which is convenient and fast!
Secondly, let’s talk about the hotel’s service~ We checked in in the early morning of February 16th. The waiter’s service in the early morning of February 16th was very enthusiastic and helpful in answering all questions. Based on this kind of service, we extended our stay again. One day, but on December 17th, the service at the front desk working at 23:30 was extremely poor. We visited relatives and friends for a day. When we arrived at the hotel at around 11:00 in the evening, we found that the hotel did not provide handbags, the toilet paper in the room was not replaced, and the water in the room was not I didn’t have enough equipment, so I called the front desk, and the service staff said that there were two types of bags, one big and one small. Since I didn’t know how big the big one was and how small it was, I decided to get both. The receptionist immediately responded with a very bad attitude, "Don't you want one bag? Why do you want two more!" For three items, the receptionist asked me to repeat it three times, and then finally told me to wait!
I have always been a loyal member of Ctrip. When I encounter such service, the hotel's service has such a high score. I don't know how? I hope the hotel can give me a satisfactory reply! This is a chain hotel, is it the service attitude it should have?
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