The 1 time I should have trusted the previous reviews! Unpon arrival, no one at front desk so we called the number and the portable phone was sitting right there, no one even had it. We ended up calling the complaints only number just to get someone in FL! Finally someone came out, we were tired so willing to let that go. Headed down the hall and the smell in the halls was so bad we couldn't even figure out what it was! Finally made it to our room and it was FREEZING, there was no heat on in the room, it was 29° outside. I was over it all and we left. Of course no one at front desk so we just left out card. And now the hotel doesn't want to refund us our money back!! Stop yourself, do NOT stay here!!