Jesse
November 12, 2023
We have been staying at this hotel for the past few months, about every other weekend.. the first day, we were billed for our room twice, then refunded, no problem accidents happen… the hotel is a little dirty, the hallways and the elevator mainly, with the elevator being disgusting. The pillows are sad, they are half the size of regular pillows. But this past stay, the office ladies were so rude, one I believe to be a manager ( the young lady with glasses) they even wrote something down on our check in paper and laughed. She handed my husband the keys and I asked for my drivers license back and she said there in the room keys, why wouldn’t she hand them to me? I let her know we would not be staying there again and she said I can refund your money, I told her no thank you, because I know the other hotels are booked. After reading other reviews, I realize the front desk staff must be rude to a lot of people
What happened to customer service
And no need to reply to this… because obviously other people have complained about the same stuff and nothing has changed