YOOLAND Hotel Sun Moon Bay

This is my third time to check in at Wanning. Because I like the bar street of Sun Moon Bay, I chose to stay in a hotel within walking distance. The hotel has a super beautiful swimming pool and a great location. It is at the end of the bar street, quiet in the bustling city. The tram can be charged behind the hotel, which is very convenient. The room type has been upgraded, and the hotel service is timely and considerate. Overall, the price-performance ratio is not high enough. Some of the Sunac Sun Moon Bay listings can meet the same standards. The biggest problem is that the sound insulation is not good. At three o'clock in the morning, the sound of the balcony door next door closing made me worry that someone had entered the balcony of the room, because the balconies of all the rooms are connected, which was a bit scary... until the other party opened the door again and went to take a shower, I confirmed that it was a sound insulation problem.

The rooms and hotel facilities are stylishly designed, and the service is warm and thoughtful. Although the breakfast is not very half-full, it tastes good and the ingredients are fresh. I took the elderly out for a trip and upgraded our room. It was a good travel experience.

The hotel room is super big and the bedding is comfortable Pet friendly~!!! Because I have stayed in Riyue Bay many times, I didn’t even know this hotel existed. I discovered it by accident. It’s very good. The lady at the front desk is also very nice. Highly recommended.

The hotel is very nice! The architectural style is also very good! It looks like a big yacht! Facilities: Very comprehensive, everything is available, you can hear the waves in the room🌊 Hygiene: The room is also very clean Environment: The location is very good, you face the sea when you open the door, and the bar street is downstairs Service: The front desk service is very good

I have stayed in a hotel with the worst service attitude, and I can't understand why such a hotel is a four-star hotel. It is recommended to stay in a homestay when you come to Riyue Bay. I have stayed in two homestays, and both the environment and service are better than this hotel. It can be said that this hotel has nothing to do except going downstairs to the sea. First of all, there was a power outage on the first day of my stay, which I can understand. So I didn't take a shower after surfing in the morning, and waited until six o'clock in the evening to call to check in, and I was very anxious to wash. I contacted customer service from 8:30, saying that there was no hot water in my room. After the front desk came to the room to confirm, they didn't give me a reply, and turned around and left. I suggested that I could change the room or lend me an empty room first, because it is now the off-season, and I know that most of the rooms are empty. But the answer I got was to keep waiting, and I went downstairs to ask halfway. But until half past ten, it was still cold water, and no one proposed how to solve it for me, just saying that other people's rooms had hot water. I couldn't bear to take a cold shower, I was very angry but still thought it might be the reason for the power outage today. The next morning, the customer service said that the hot water was repaired, but when I came back from snorkeling, I was in urgent need of a shower, and it was still cold water. The service attitude is still the same as yesterday, so bad that it is speechless. I have never encountered such an attitude in any hotel. There are obviously many empty rooms, and the same thing happened yesterday. I don’t think the staff actively helped me solve it. Every time they told me to wait. I waited for two hours on the first day, and asked every half an hour, and they said it would be fixed immediately. I waited for half an hour on the second day, and no one came to see or fix it. In the end, I couldn’t stand it anymore and said I would check out or change my room immediately, so I moved to the next room. I didn’t feel that the hotel was apologetic or actively solving problems for customers throughout the whole process. It is obviously a very easy problem to solve, but the hotel handled it in this way. I would like to ask if this series of perfunctory attitudes and inaction are standard for a four-star hotel?

This place is very convenient, the scenery is beautiful, and the transportation is relatively convenient.