It means that the management of the hotel is really ****.
First of all, one star is to express my dissatisfaction with the hotel. The facilities are old because they opened early and the environment is just like that. After all, the prices are really favorable. The only thing I cannot accept is the service. The general situation of the entire incident is as follows, with the order and on-site photos attached:
1. Ctrip booked a room on the same day and did not pay attention to the original price. The actual payment was 496 and the deposit was 600 upon arrival. There is a picture to prove it;
2. I felt thirsty after entering the room, so I took a large bottle of Nongfu Spring from the table and looked at it specifically: there was no price tag, I thought it was free.
3. I went out for a walk at night, and when I came back, I found two small bottles of water on the small grid of the cabinet next to the aisle that was almost at eye level. The base said free supply. I realized at that time that the two large 1.5L bottles of water might be Encountered the lowest consumption trap;
4. Silently take photos to keep evidence, just in case. When I checked out the next morning, the front desk staff did not confirm any additional consumption with me on the spot. I was still taking a chance - it seemed that it was really free and there were no traps. After leaving the hotel, I walked around Wangdu County and then set off. Leaving Wangdu;
5. I forgot the specific time I saw it - WeChat refund notice, I opened it and found that the refund was 96, 600-496 = 104, which was 8 yuan less, so I called the front desk to contact the front desk. The main situation was a consumption trap with no clear code. The price was listed, but no notification was made after consumption, and the money was deducted privately; the main feedback from the front desk was that the staff made a mistake and did not put a price tag. During this period, an idiom was used: "No one is a saint, and no one can make mistakes." I chose to forgive and asked for a refund of 8 yuan. Money, don’t complain to the hotel, the front desk agrees;
6. About 1-2 hours later, I received a call from the front desk, telling me that it was required by the company's finance and asked me to provide a refund channel. You can add me on WeChat and then refund the full amount (496+8) Give it to me and I'll pay them 496. I said I couldn't understand the process. It was obviously the hotel's fault and violated national regulations. Why did they use the company's system to ask me to cooperate with the refund? Tell me it's the company's financial regulations. I said you don't need to deal with it anymore. call ended
7. At this point, I have to complain to your hotel. I don’t want the money, and it’s a question of how much I won’t charge. If you don't solve the problem yourself and don't make corrections, then complain to your county's price management unit. If the county doesn't solve the problem, then complain to Baoding or even a higher-level supervisory unit.
Attached is a picture to show you the bad intentions of the hotel. I am not wronging you at all when I rate you ****. We are already 21 years old in the 21st century, and there is still such a disgusting consumption trap in the Beijing area.
Original TextTranslation provided by Google