Super 8 by Wyndham Davenport

Misrepresented from the website.

Rude staff they charged me a pet deposit for my service animal they refused to give me myb100 dollar deposit back

My family and I stayed here this past weekend and had to leave asap. There was feces on the toilet, no tv, and several lights were working in the room for my kids. In our room there were bedbugs on the bed and got on my husbands jacket. They offered us other rooms which we tried to stay in but when we pulled the blanket back on the bed there was urine on the mattress pad and sheets. I asked to speak to the manager several times to no avail and was given a partial refund!!!!! I paid $228 per room and only received $166, this is crazy . I need information on what to do going forward to get my full refund. I also took videos of the mess and the bump my husband received due to being bite by a bed bug. I had to spend $600 on another hotel that night because we refused to stay there any minute longer. We came back the next day and asked to speak to the manager and was told she was not there and unavailable, while there one of the cleaning staff told us that one of the rooms we had was not supposed to be in use. I want all my money …

No trash can in the room. No Alarm clock. Pillows on bed were smaller than the bath towels. No soap or shampoo. None of the outlets would hold a plug. I have never seen that before on an electrical outlet. The TV in the room is probably 32". I do not expect much but really.

It was very affordavle but the room carpet was very dirty and the bathrub was filthy. The bed and sheets were very comfortable tho and great for a much needed sleep after 11hrs of dirivng

The bathroom was very dirty, BM on the toliet seat. Carpet was very dirty with debris all over floor. The smoke detector was missing from the wall, just the wires and plate there. Only one lamp in the room had a light bulb. The heater rattled so loud you couldn’t use it. The sidewalks and parking lot were not shoveled and it had been a week since snow fall. Overall the room was very dirty.

At checkout I was told that I was not allowed to wait inside the lobby for my Uber Driver to arrive. I politely waited outside of the lobby for over 45 minutes before my Uber was available. Was told By the house cleaner that only this attendant makes African American guest as myself, leave the lobby space immediately after checking out.

As a whole, the entire property was not cared for. Toilet ran continuously, etc. The hotel and room smelled of mildew, dirty feet, and bad curry. The free breakfast was bread and terrible coffee. Towels were difficult to come by, and we were charged to have more than one key. The electronic sign advertised a heated pool, but it was out of order.

The room smelled like someone was chain smoking in the room before we arrived. There was hair in the shower on the walls and stains on the bed. The lights and plugs also did not work. 10/10 would NOT recommend