Guest User
March 1, 2024
So to start with the positives - the building is beautiful, the views are spectacular and the communal areas are 5 star… But, oh so many buts… We arrived at 3pm, having left home at 5.30am - the room wasn’t ready (fair enough checkin is at 4) but we were given two vouchers for alcohol free cocktails, when what we really needed was a coffee or tea there and then. We went back to reception at 4 and the room still wasn’t ready - it already felt like we’d made the wrong choice of hotel. The only person to apologise was a lovely guy called Eric, who managed to find me some water and took us to our room. And as for the rooms… the bathroom was 3 star if that. Im 5 foot 6 and it was really hard to get into the bath to have a shower (the rim around the bath is way too deep), water flooded everywhere and it looked like a very old bathroom with a cheap makeover. The bathroom and toilet looked like they’d had some cheap bare plaster style wall covering that even went over the old skirting boards - so far from 5 star. It was pretty grim and nothing like the photos, The room was okay but having asked for a view, we got a sideways ground floor view of the garden - okay so the hotel was full the 1st night but then very quiet for our next 2, why is it so difficult to get a view when there are so many empty rooms?! The seating areas in the terraces are purely for show - and apart from breakfast, the only place to get a snack or drink is a walk away at the Wedge. We ate at the Wedge the first night having been told it was full (because they were running a corporate event) - no other options on site and having been told it was impossible to get taxis to restaurants in nearby Sarlat, they eventually agreed to give us a table at the Wedge restaurant (no other option on site was open) which as some other reviewers have said, felt like a glorified cafe at best. We couldn’t fathom why a 5 star hotel in the middle of nowhere had a mediocre restaurant away from the main hotel - and the only place to get drinks too. Residents by the pool had to take their own water bottles! Also don’t be fooled by the photos - The grass under the seating areas is fake … and some of the tiles on the terraces are chipped… it feels like the owners ran out of money after spending what they had on all the wrong things… What’s frustrating, is that I should have heeded the bad reviews and not made a booking, especially after reading the ‘but we know better ‘ responses from the hotel. Thankfully we moved onto a small hotel in St Emilion - Badon Boutique Hotel - who know how to make customers feel special and had everything right. I’d like to suggest to the owners that they visit Chateau Capitoul near Narbonne to see what a 5 star experience really looks like and Hotel Can Ferrereta in Mallorca for how to do everything perfectly. We won’t be back.