Holiday Inn Virginia Beach - Norfolk Reviews

Loc is good and cleaning is good , however. I see small cockroach and Swimming pool is terrible and the room floors are ages ago. I didn’t expect part of holiday-inn hotels. The reception looks great but the hotel must need floor renovations as this made low star hotel.

Xoxo not to bad location also good 😊

Clean, great location, and actually looking to extend our stay.

We had a great stay will be staying with family again. Stayed for new years and had a great time and very quiet.

I enjoyed

Good place

The parking was terrible for the hotel size. The rooms could use upgrades and the overpriced buffet was ridiculous.

Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.

I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.

AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!

Over charged me. Roaches on back of toilet. No where to put luggage but on bed. Toilet stool ran all night. I was not satisfied at all.

Room was not the cleanest. There was a roach in the room that I had to kill to keep my lady from being uncomfortable.

The property was old and dirty. The room smelled like ****, the staff was nice and helpful. ice machines were broken, not worth the money.

Great customer service in the beginning. We stayed 6 nights. We requested our bedding be changed a few nights in and they just MADE the beds. We knew they weren't changed because we dripped a juice and the spot was still there. When we called to talk to front desk , no one would answer so we walked to the desk. They just handed us new sheets.... the hallway and elevator always smelled like ****! We had a 2 year old with us. So didnt appreciate that at all. The wall outlets and plugs were hanging out. Not kid friendly! Customer service when leaving was not friendly. Never said how was your stay, hope you have a good day...nothing. just what was my room number and they would email me my receipt. There was never even a cart so we could carry everything out at 1 time. Had to make 2 trips to the 3rd floor.