Guest User
September 27, 2021
We arrived on a Saturday afternoon to spend two nights, they gave us a duplex for 400,000 Gs per night and breakfast included. They force you to pay before giving you the keys. Ok, we pay. They gave us some directions and we went to the duplex, it was not as nice as the photos that only show you the rooms, but anyway... the idea was to rest from the routine and disconnect. We went out to explore and the place itself is very very nice, it has trails, boat rides, bicycles, artificial lagoon, bridges, swimming pools (exclusively for guests) so we decided to have a snack at the TATARE restaurant. We sat at a table and no one came to serve us, so we called the table button several times and no one came. I approached one of the waitresses to place the order and have them take us to the table. At this time the restaurant was almost empty. Not many people. It took them a long time to bring us a coffee that was horrible, my boyfriend ordered “with milk” and I ordered “cut” and it was the same, they both had the same amount of milk, the ugliest coffee I had ever had in my life, and It's not like I'm a coffee expert or someone exquisite. The raw chipa in the center. Well, we went to the room to rest and then came back for dinner. On the way back, no one answers, we called the waiters several times, we waited a long time for the food and when we wanted to order dessert they told us that the kitchen had already closed, 10 pm. And of course, with everything they made us wait for, it was done much later. We went to sleep. The next day I wanted to take a shower and THERE WAS NO HOT WATER. We called reception and they sent a person to check, the heater was dead. He said he would send a technical person to check (it was a Sunday) and never. We called several times to ask and they told us that someone was going to come and they didn't. The breakfast, REGRETTABLE. We stood in line for 40 minutes to get in for breakfast. Because they have a shitty protocol... that only 3 people can enter at a time. STOP 40 MINUTES TO ENTER FOR BREAKFAST is a total shame and lack of respect. And all to drink the same disgusting coffee and two or three breads with eggs. It was here that, being already midday and without being able to shower, we decided to leave and get our money back for the night that we already paid and we didn't plan to stay any longer. We told him that we were going to pay only for what we had enjoyed up to that moment and we left. A real shame, very bad, shame for foreigners who end up in places like this where they don't care in the slightest about the well-being of the guest.
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