Villas in St. Augustine

This hotel is basically a motel. Stayed 5 nights. Was disappointed with cleanliness and customer service. Room wasn't cleaned two days in a row - had to ask for towels and toiletries one of the two days that it wasn't cleaned. When it was cleaned, the toiletries were not replenished. Couple times the room wasn't cleaned until late (4-5 pm). Funky smell from water (faucets and bath). Windows are thin - can hear everything (heads up, you will definitely hear the peacocks, doors, people talking outside the room). Sink was clogging. Pillows hard/lumpy and bed not ”premium” (no pillowtop) as noted. No drapes in room as stated in site. Pictures are deceiving on their site. The motel needs upkeep - painting, cleaning, maintenance. Breakfast subpar. One time the eggs tasted like they were re-heated. The employee working in the breakfast area did not smile once, say good morning, or have any hospitality. They need more help at this place - and better help (people who are happy to be there and happy to welcome their guests and take pride in it. When we checked out, they didn't even ask how our stay was. This place should be much cheaper (motel pricing). Next time we will go to one of the other better known hotels, even if it's pricier. That would have made a much bigger difference on our trip. When you go on vacation, you want to feel comfortable, and taken care, and feel the welcoming, warm atmosphere from it's employees when you arrive, during your stay, and at the end when you check out. You also want a clean room - everyday. This place didn't provide that. Just being close to attractions doesn't cut it.

My spouse and I chose to stay at this establishment during our visit to St. Augustine based on our previous satisfactory experiences when it was known as the Victor. However, since the change in rebranding as Spark by Hilton, we have observed a significant decline in the quality of the hotel. It is important to note that this location is not directly owned and operated by Hilton but rather a franchisee. Regrettably, our recent stay was one of the most disappointing hotel experiences we have encountered. It became evident that the current management is prioritizing cost-cutting measures at the expense of guest satisfaction. One notable example is the introduction of a $20 daily parking fee, which is not a standard practice across all Spark by Hilton hotels. This decision appears to be solely motivated by the desire by the owner to generate more money out of guests, as if the room rates aren't overpriced as it is. During its tenure as the Victor, complimentary parking was provided to hotel guests. This hotel lacks basic amenities such as hand soap in the guest rooms. Upon inquiring with two separate individuals at the front desk, I received conflicting responses. One individual stated that the soap order had not been received, while the other claimed that the Spark hotels brand does not provide hand soap. This inconsistency in responses suggests a lack of transparency. The room's furnishings are inadequate for guests. The fold-out desk and backless cloth stool are uncomfortable for working on a laptop, and there is only one chair in the large seating area without a table. There no place to eat food other than on the bed or on the floor. There is no furniture in the guest rooms with drawers to store clothing, not even with the nightstands. The absence of furniture with drawers necessitates living out of one's suitcase unless numerous hangers are brought to accommodate clothing. There is no room clocks in any of the rooms. If you need to check the time you have to use your cellphone. The guest rooms lack essential amenities such as coffee machines and microwaves. Guests must visit the lobby for coffee and sometimes the coffee is lukewarm in the dispensers. If a microwave is needed the only microwave is in the snack area near the front desk. Ice buckets are not provided in the rooms, and guests must bring their own containers to obtain ice from the ice machine. However, the ice machine itself isn't sanitary, and next to the ice machine contains a stack of dirty ice buckets without liners, posing a potential health risk to guests. Additionally, housekeeping services are not offered during guests' stays, and rooms are only cleaned and towels refreshed upon checkout. Housekeeping staff were not observed on our floor until the morning of our departure. The hotel was unable to provide sufficient towels for all rooms despite multiple requests made after the designated check-in time of 4 pm. We were informed that the towels were soiled and undergoing launde