BobbyCincinnati
June 22, 2023
My wife and I always enjoy celebrating our Wedding Anniversary in Velden, and we've returned to Hotel Post many times over the years. Unfortunately, the Austrian hospitality from Family Wrann is no longer evident. Instead of the warm welcome we usually receive, my wife and I were just told to place our luggage in a room that we apparently had to find by ourselves. We also noticed that no one offered us towels, nor an entrance card for the beach. When we asked if it were possible to visit on a day we were guests - we were informed that would cost us an additional 44 Euros - even though most of their chairs had been empty day after day......The focus of the discussion was about getting us off their property by 11am. Hotel Post used to serve wonderful, rich breakfasts. But their offering this year were quite meager. No fruit, except for some unripened cantaloupe, and stale bread. Their staff cleaning all around us before breakfast even ended was apparently our signal that we were no longer welcome. During checkout, the only question Vanesa asked us was about a bottle of water we'd consumed from the minibar, and how we were going to pay for it. It's disappointing that Family Wrann is no longer interested in checking with guests during their visit, or receiving feedback when they leave. Hotel Post does have a wonderful Wellness area, but we're perplexed as to why they don't open it until the afternoon. It doesn't matter though, as my wife and I will be closing a different hotel next summer.