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5 star

Shangri-La Vancouver
4.6/5116 Reviews

Shangri-La Vancouver

Downtown Vancouver|2.54km from Showcase Pianos
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

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Reviews for Vancouver Hotels

Searching for hotels near Showcase Pianos? Compare room rates and reviews to find your ideal stay.
Opus Vancouver
4.6/5101 Reviews
Downtown
The airport is on the Canadian line, under the town of Yale, and the subway is just across the road. At the door of the hotel, a few minutes to the right, there is a locomotive showroom where the staff warmly introduces Vancouver's tourist attractions. After going through this showroom, walk a few more minutes and get to the beach. This is the water bus, and you can get more than four Canadian dollars to Granville Island. Stroll around the island, walk to the Vancouver Maritime Museum, then walk to the town, take bus number 7, get off at Gastown, walk from Gastown to Canada Square, watch Leap Canada, great, take the Canada Plaza, sit The Canadian line returned to the hotel in two stops. There is no need to talk about the hotel room, comfortable, clean, very comfortable to bathe, breakfast is a set meal, delicious. good service. The hotel staff is warm and courteous.
The Douglas, Autograph Collection
4.5/572 Reviews
Downtown
There is no restaurant, breakfast can only be eaten in the room, parking is expensive and you have to pay for it yourself.
Residence Inn by Marriott Vancouver Downtown
4.5/5124 Reviews
Downtown
Good for one night and very nicely located for the Granville food market - there is definitely a homeless issue on the end of the block which is a shame but quite common in North America
Rosedale on Robson Suite Hotel
4.3/5110 Reviews
Downtown
A very centrally located hotel. A continental style breakfast can be included in your stay. The room did have a galley kitchen with a microwave, fridge and oven. One down side was the lamps in the bedroom area. The switches were very dodgy. In fact we unplugged them and used only the main lights. The staff were very helpful.
Sonder the Sunset
4.3/5101 Reviews
Downtown
Because the chartered car travels, it is not easy to evaluate the convenience of the location. It is a quiet street. It is a good place to watch the sunset from the sunset beach. In the area where the whole down town should be safe, the famous rainbow is on the edge. Street, we only know when we arrived, just to catch up with the weekend, go to the evening to watch the fun, very fun to say, there are simple Chinese restaurants and Japanese restaurants, fast food restaurants, more bars, many rainbows flag. It is not far from the gas town and Chinatown, and it takes ten minutes to drive. The facilities in the hotel are apartment-type. We have booked two rooms with kitchens. Because there are old people and children, it is really convenient to have a kitchen. A few days before the old man’s time difference, we packed hot porridge from the Chinese restaurant. Once I didn't have porridge, I bought a small packet of rice and came back to cook it myself. It was the most difficult time to get through the safe time. The bed is soft and hard, it is suitable, there are no slippers and toothbrushes, you need to bring your own, the front desk also sells, the hotel is prepared for shampoo conditioner and body lotion. In addition, there are garbage sorting in Canada, which is divided into: general garbage, recycling garbage and kitchen waste. It is described in the kitchen, and it is better to sort it according to the color of the trash can. There is a Sichuan girl at the front desk, very enthusiastic and thoughtful.
Quality Inn & Suites
3.7/5122 Reviews
Downtown
We stayed in this property for just one night before our Alaska cruise. The location is it's USP and we actually walked down to Canada Place to board our cruise. The rooms are spacious and bright and there is complimentary coffee available in the reception. Eateries are all around and the Pacific Mall is within walking distance. We had a very comfortable stay!

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More about Vancouver

On Trip.com, it's easy to search for hotels in Vancouver. Looking for hotels in Vancouver? Trip.com is a great place to start. While traveling to Canada, Vancouver is one of the most popular destinations. Vancouver is a city with tons of tourist attractions. You'll never want to leave!

There is no civilian airport in this city. You can visit a nearby city first, and then head to Vancouver using other means of transportation. Pacific Central Station is a large train station in Vancouver. It's convenient to stay at a hotel in the nearby area.

Trip.com offers discounts of up to 20% on 167 boutique hotels in Vancouver. Vancouver has high quality and low-priced hotels. You can spend one night at a nice hotel for only 231 SGD. There are 13 five-star hotels in Vancouver at an average price of 352 SGD per night. There are 31 four-star hotels in Vancouver at an average price of 327 SGD per night. There are 44 three-star hotels in Vancouver at an average price of 214 SGD per night. There are 13 two-star hotels in Vancouver at an average price of 99 SGD per night. Vancouver has many well-known chain hotels which are suitable for both business trips and vacations. Ramada is the most popular brand among tourists. Hotels under the Ramada brand are a good choice. Sheraton Vancouver Wall Centre in Vancouver is a favorite among Trip.com users. Four Seasons Hotel Vancouver is also one of the most frequently chosen hotels.

In the city center of Vancouver, you'll have easy access to False Creek, Olympic Village, Ontario Street. For short trips in Vancouver, Fort Langley National Historic Site of Canada, Harrison Lake, White Rock are all good options. You can also visit top-rated attractions like Canada Place, Vancouver Chinatown, Rogers Arena. With a developed commercial area, visitors can head to Oakridge Centre, Richmond Night Market, Richmond Center for a great shopping experience.

Average Temperature

• January to March: 6.89°C during the day, 3.72°C at night

• April to June: 14.55°C during the day, 10.65°C at night

• July to September: 19.02°C during the day, 14.85°C at night

• October to December: 8.19°C during the day, 5.24°C at night

Average seasonal Rainfall

• Spring: 122.73 cm

• Summer: 68.97 cm

• Autumn: 41.07 cm

• Winter: 151.6 cm

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