Dormio Resort les Portes du Mont Blanc

Dormio Resort les Portes du Mont Blanc Reviews

Dormio Resort les Portes du Mont Blanc

210 Route du Tacul, Lieu-dit Plan de l'Envers, Vallorcine, 74660, FranceView Hotel Details
Dormio Resort les Portes du Mont Blanc
Dormio Resort les Portes du Mont BlancDormio Resort les Portes du Mont BlancDormio Resort les Portes du Mont Blanc
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Dormio Resort les Portes du Mont Blanc Guest Reviews

4.1/5
Very Good
30 reviews
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(30)
Positive reviews(16)
Negative reviews(1)
vsvr2429
Stayed in Oct 2024
Other
1.0/5
Posted on Oct 13, 2024
We stayed at this place from 29th September to 2nd October. The restaurant is closed and the gym doesn’t even have a treadmill.Very outdated.The property itself is eerie. When checking in they let you know the things that you need to clean up when you check out like taking out the garbage.taking out bed linen,cleaning kitchen pots and pans etc.They take deposit from you for the same.We did all of that when checking out. So on the day of checking out the reception females told us we had to vaccum the flat.We did that as well.There were two females at the reception one with short hair and one with long hair.They were extremely rude and unfriendly.The short hair one kept repeating “you signed the document “!! They told us the bathrooms needed to be cleaned??! They never mentioned anything in the list about cleaning washrooms.When I asked that all this was never mentioned the reception female had the audacity to say we keep seeing these things everyday and your washrooms were very dirty.Do they expect the guests to even clean washrooms???? What are we even paying for then??? The RUDEST staff ever. We stayed at Dormio property in obertraun,Austria. We just took out trash there and cleaned the kitchen.The staff were polite too.That is the reason we wanted to book this property. But here Very Rude and arrogant. Go learn some manners and hospitality.
Response from Property: Dear Guest, thank you for taking the time to share your experience with us. It helps enormously in improving our service. We are sorry to read that your recent visit did not live up to your expectations. We take all feedback seriously and appreciate your honesty. We look forward to serving you better in the future. Thank you again for your feedback and for choosing Dormio Resorts. Best regards, Sara - Dormio Resorts & Hotels
Messi09
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 18, 2024
Lovely residence, unfortunately too many things not ok. - unstable or no wifi; - restaurant and bar closed; - the gym is very dated, if you can call it a gym; - swimming pool closed after 20.00; - the staff at the reception isn’t very helpful. It is not that they are unfriendly, but they are not prepared to go all the way for you. Even half way seems to much effort. Not sure if I would book again.
Response from Property: Dear Messi, our team would like to thank you for your honest feedback. We are sorry for the lack of various services in the residence, it is true that now we have gone through several problems. Please believe that our most important driver is that our guests feel comfortable, which is why we appreciate your comment. We will do everything we can to ensure this does not happen again. We hope that despite your bad experience you will give us another chance. With warm regards, Sara - Dormio Resorts & Hotels
Guest User
Stayed in Dec 2022
Family
5.0/5
Outstanding
Posted on Dec 29, 2022
The hotel is very lovely, clearly well maintained and looked after with friendly and helpful staff. Our apartment was a great size and had a homely feel with modern resources and well equipped kitchen. The pool area was very clean and the facilities were good. The restaurant is beautifully decorated / stylish with a great bar area and the breakfast was lovely. It is in such a convenient location for the ski shop and the gondola, very easy and the ski lockers and heated store were great too.
Response from Property: Dear cbooth2175, we are delighted by your review. We are so glad you found our hotel a good place to stay. We are pleased that you enjoyed so much of our restaurant too, and we would be happy to have you return to our hotel in the future. With kind regards, Yanina - Dormio Resorts & Hotels
Guest User
Stayed in Aug 2023
Other
4.0/5
Very Good
Posted on Aug 1, 2023
Chance led us to this very beautiful brewery. The welcome is warm. The menu is sufficiently extensive and the traditional dishes at very reasonable prices; the Savoyard crust with morels is a treat. The bill is very reasonable. In short, a very good time.
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Response from Property: Dear Christian, thank you for your fantastic comment and positive rating. We are happy to read that you enjoyed our restaurant at Dormio Resort Les Portes du Mont Blanc. See you next time ! Greetings, Sara - Dormio Resorts & Hotels
Guest User
Stayed in Jun 2023
Family
3.0/5
Posted on Jun 30, 2023
Very beautiful complex, well equipped but aging…. Housekeeping to be reviewed despite our first alert during our visit in 2020... the place is magical, which is why we came back!! We are quite disappointed to have found the previous tenant's dog's toy under the sofa... as well as some treats! The equipment is old but in working order after the nice technician came to repair it!! In June not many things are open, this is the small downside of this season in the off season!! We were surprised to know this year that parking costs €25 per week if you have a good internet connection, otherwise it’s €35! A desire from the town hall since this year, very unfortunate!!! The sofa was dirty, we asked for a blanket which was kindly given to us.
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Response from Property: Dear Aurore, our team would like to thank you for your honest comments. The most important thing for us is that our customers feel comfortable and that everything is clean, so we appreciate your comment. We will do everything in our power to ensure this does not happen again. With warm regards, Britt - Dormio Resorts & Hotels
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 29, 2023
Excellent welcome and place in the middle of the mountains perfect for skiing or walks. Heated swimming pool. Delicious breakfast included in the rental and served with grace and kindness. Comfortable and renovated studio.
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Response from Property: Dear Laurent, we are delighted to read this beautiful comment. Reviews like this give us the greatest pleasure! See you later ! Sincerely, Britt - Dormio Resorts & Hotels
Guest User
Stayed in Jun 2023
Other
3.0/5
Posted on Jun 4, 2023
The location is superb for those who like peace and quiet because in Vallorcine basically, there is nothing, fortunately you can get to Chamonix by train. The residence is good, the apartment lacks storage and is dark. The swimming pool is quite large, however the “relaxation” area, sauna, hammam and jacuzzi, is anything but a quiet space. The hammam was not working! It is normally reserved for adults but it was impossible for us to go to the jacuzzi, it was always busy with young children bathing in it. It is however indicated that it is prohibited for those under 16 but no one enforces this obligation. So, if you want to enjoy a quiet relaxation area for adults, go elsewhere! It’s a shame because we pay for it but no rules are respected.
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Response from Property: Thank you for your feedback on our relaxation area. We regret that your experience did not meet your expectations. We would like to apologize for the inconvenience you experienced regarding the hammam which was not working. We will make sure this is fixed as soon as possible. Regarding the jacuzzi, we understand your concerns regarding the lack of enforcement. We will discuss this with our team and ensure that the rules are clearly communicated and followed so that our adult guests can enjoy a peaceful and relaxing space. We value your feedback and will use it to improve our facilities and services. We hope that in the future we will have the opportunity to provide you with a better experience. Kind regards, Danique,- Dormio Resorts & Hotels
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 10, 2023
First time in Vallorcine. We stayed there for 2 weeks. Ideally located a stone's throw from Vallorcine train station (connecting Switzerland and Chamonix) and at the foot of the cable cars. Warm and very professional welcome. We received the guest cards for the train directly. Underground parking available. Beautiful clean swimming pool and relaxation area (sauna hammam and jacuzzi) prohibited for under 16s which is a pleasure. Possibility for an additional fee to have breakfast. Bakery service available (delicious baguettes and pastries). We booked a penthouse for 6 for 2 and we had plenty of room! Cozy, comfortable and complete apartment. Cleaning done on arrival as well as the beds. Towels available. Welcome kit appreciated. I was afraid because the accommodation overlooks the tracks but 2 trains per hour did not disturb us. And they don't spend the night ☺️. Balcony is appreciated but my small downside is that it didn't have any sun at all given its location (unlucky). No luck either because there was a lot of rain during our stay and the accommodation being on the roof it hit hard. Top notch staff! The 2 ladies at reception were adorable and helpful. As well as the lady in the breakfast room who gave me my bread every morning with a smile!
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Response from Property: Dear Justine, thank you for your enthusiastic review. Thank you for enjoying the area and our resort facilities. What a pleasure to learn that you had a pleasant stay with us and that we were able to create beautiful memories with you. We hope to welcome you again for another great vacation! Kind regards, Danique - Dormio Resorts & Hotels
Z2928IDericl
Stayed in Jan 2024
Family
3.0/5
Posted on Jan 5, 2024
3 eme séjour pour nous dans cette résidence Les 2 premiers nous occupions un appartement loué directement à son propriétaire Nous étant décidés trop tard nous avons loué directement un appartement équivalent à la résidence Quelle déception Appartement sans aucune déco, minimum minimorum en terme d’équipement, pas d’eau chaude ce vendredi soir , une cafetière peu fonctionnelle, une plaque de cuisson ou 1 zone ne fonctionne pas et j’en passe 1 seule clé de surcroît pour un appartement prévu pour 6 (bonnous n’étions que 4) avec une réception aux amplitudes horaires de présence minimaliste permettant difficilement de l’utiliser pour laisser la clé Nous reviendrons pourtant via notre propriétaire habituel car le site , la tranquillité des lieux les équipements et la gentillesse de tout le personnel sont très appréciables mais il faudrait je crois quand même faire un effort pour maintenir un niveau de prestation à la hauteur Dernier mot concernant la literie qui est parfaite alors qu’on ne peut pas en dire autant du confort des canapés du salon
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Response from Property: Cher Eric, nous vous remercions d’avoir partagé votre expérience avec nous. Nos appartements restent avec une décoration minimale car nous avons tous des gouts différents. Les compliments et les commentaires sont toujours les bienvenus. Cela nous donne un aperçu de nos points forts et de nos possibilités d’amélioration. Nous allons prendre note de tous vos commentaires et allons faire le nécessaire pour améliorer la qualité de nos équipements et services. Nous sommes heureux d’apprendre que vous allez revenir dans l’établissement via votre propriétaire habituel et profiter des installations tenues par nos équipes. Cordialement, Sarah - Dormio Resorts & Hotels
Guest User
Stayed in Mar 2023
Family
5.0/5
Outstanding
Posted on Mar 15, 2023
Je recommande vivement cette résidence !! Les appartements sont spacieux, bien aménagés, propres et joliment décorés. Ils disposent tous d une immense terrasse où il est très agréable de passer un moment lorsqu'il ne fait pas froid !! La résidence est idéalement située : aux pieds du télécabine de balme, de l'ESF, de la boutique de location de skis et à 5 minutes de la poya. Le petit déjeuner est copieux il y en a pour tous les goûts !! Le personnel est d'une grande gentillesse ! Une mention spéciale à la sympathique réceptionniste dont l'accueil chaleureux vous incite à revenir !! Pour nous c est la seconde fois. Habitués des vacances à Vallorcine, nous avons trouvé notre hébergement pour les années à venir !!
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Response from Property: Cher MOlmeta, nous sommes ravis de votre commentaire. Nous sommes ravis que vous ayez trouvé que notre établissement était un bon endroit pour séjourner. Merci pour vos compliments à l'égard de notre personnel et de notre établissement. Nous serions heureux que vous reveniez dans notre établissement la prochaine fois ! Cordialement, Yanina - Dormio Resorts & Hotels
Guest User
Stayed in Mar 2023
Other
5.0/5
Outstanding
Posted on Mar 2, 2023
Nous avons passé d’excellentes vacances dans ce lieu accueillant. Les logements spacieux. Le personnel est au petits soins, les repas très bons et copieux. Et pourtant nous étions une trentaine de personnes de la même famille, pas facile de satisfaire tout le monde. Mais ce fut le cas. Encore un grand merci à toute l’équipe.
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Response from Property: Cher Vortt, nous sommes ravis de votre commentaire. Nous sommes ravis que vous et votre famille ayez trouvé que notre établissement était un bon endroit pour séjourner. Nous sommes heureux que vous ayez tant apprécié notre établissement, et nous serions heureux que vous y reveniez à l'avenir. Cordialement, Yanina - Dormio Resorts & Hotels
Guest User
Stayed in Feb 2023
Other
5.0/5
Outstanding
Posted on Feb 27, 2023
Deuxième fois que nous y allons… une première pour le ski … top emplacement - Top accueil- Top appartement- top piscine - Top équipement. Les locations pour le ski sont à proximité…. Balme ou là poya pour le sport ski au choix selon vos compétences et porte monnaies. Nous gardons le souvenir d un séjour de rêve dans un emplacement idéal où tout reste à taille humaine. Les appartements sont très bien équipés… Alors oui le prix des remontées mécaniques pour tête de balmes sont certes un peu chers mais valent le détours. Sinon la poya pour les familles et moins chers . De toutes façon, Le village , le lieu, et la résidence ne vous tenterons pas à quelconques autres actions consuméristes futiles. Fan de supermarchés, de boîte de nuits et de soirée endiablée fuyez !!! Ici authenticité
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Response from Property: Cher baduseb, merci beaucoup pour cet excellent commentaire. C'est merveilleux de savoir que vous avez séjourné deux fois dans notre établissement au cours de la dernière fois. Nous sommes heureux de savoir que vous avez apprécié votre temps dans notre établissement et nos activités. Nous nous réjouissons déjà de votre prochain séjour ! Cordialement, Yanina - Dormio Resorts & Hotels
Guest User
Stayed in Feb 2023
Solo travellers
5.0/5
Outstanding
Posted on Feb 21, 2023
Accueil chaleureux (un merci tout particulier à la dame de la réception), appartement confortable, propre et bien aménagé. J'ai apprécié la piscine + hammam+ sauna, le fait de pouvoir prendre petit déjeuner et dîner sur place même s'il y a 2 restaurants à proximité, le garage.
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Response from Property: Chère Henriette G, nous sommes ravis de votre commentaire. Nous tenons à vous remercier pour vos compliments sur notre personnel sympathique, notre établissement et nos vues. Nous sommes heureux de savoir que vous avez passé un bon moment et que vous avez apprécié la piscine et le spa. Nous serions ravis de vous revoir la prochaine fois ! Cordialement, Yanina - Dormio Resorts & Hotels
Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 12, 2023
Appartement spacieux, propre, manque cependant un peu de couverts au regard de la capacité d'hébergement. Multitude d'activités internes et à proximité. Restaurant très qualitatif mais prix un peu excessifs. Très beau cadre et bien placé. Personnel attentionné. Nous avons passé un excellent séjour !
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Response from Property: Cher zlataninho, nous vous remercions d'avoir laissé votre avis. Quel beau compliment vous faites à notre station. Je suis heureux d'apprendre que vous avez apprécié le cadre, les activités, le personnel et l'emplacement. Content que vous ayez passé un bon moment. Nous espérons vous voir à nouveau ! Cordialement, Tessa - Dormio Resorts & Hotels
Guest User
Stayed in Sep 2022
Family
4.0/5
Very Good
Posted on Sep 23, 2022
Appartement A38 avec très grande terrasse,mais très sombre et sans soleil malgré le beau temps.aménagement soigné bon confort,pas de lit double,et trop peu d'ustensiles de cuisine!!!!très jolie piscine et beaucoup d'espace....dans l'ensemble,cette résidence est agreable
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Response from Property: Chère Christine H, merci pour votre commentaire. Nous avons pris note de vos points à améliorer et nous allons y travailler ! Avec mes salutations hospitalières, Tessa - Dormio Resorts & Hotels