Guest User
June 16, 2024
I rarely write negative reviews. I have always thought that in the hotel service industry, price and service quality should be directly proportional. The service corresponding to the price of 643 is no better than that of high-end hotels. It should at least be benchmarked against chain hotels. First, there is a lack of heating equipment. On the night of check-in, the temperature in the mountains was very low, and the temperature in the tent was even lower. We talked about adding a heater and a quilt. In the end, we were told that there was no heater and we could add a quilt, but the quilt was never brought. Second, the bathroom facilities are very poor. Two of the faucets were crooked. There were so many tents and there was only one women's bathroom. I had to wait until very late to enter. Thirdly, the room service is very poor. There are no bath towels in the room. I communicated with the B&B but they said they don’t have them. How can I take a shower? And only 2 bottles of water are provided for free. It costs 4 yuan to add water after drinking. Having stayed in so many hotels, charging for bottled drinking water really makes me speechless. Let’s improve the service. How much should we charge and what standard of service should be provided? There are many good experiences in the domestic hotel industry that we can learn from. Although geographical location is your innate advantage, service quality is the core of long-term success.
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