Fairfield Inn & Suites Martinsburg

I've tried four times to book this hotel, whether it had been booked through trip.com *********** the main hotel website. Or *********, doesn't matter how it was booked I received confirmation that the hotel validation was received with four plus hours before we would arrive to check in. Thought everything was good to go right? Nope. Never received anything else about the stay, until we are standing in the lobby at the front desk do we find out that the hotel cannot accommodate our reservation due to over booking, and there isn't anything they can do, other than say they are sorry. That would be fine if I lived in the area. But I had drove over an hour to be told they are sorry. Completely unacceptable, and there's no communication set up, had I received notice before getting to the hotel this review would be a positive one, and had it not happened more than once. And IF I DIDN'T ALREADY PAY FOR THE STAY. So we're pretty annoyed with how we've been delt with so we will not be giving this hotel any more chances.

Good I’ll come again thank you

The TV did not work - it came on and then immediately shut down. I went down to the front desk to make sure that the remote was functioning, also thinking I was doing something incorrectly. The woman at the desk indicated what should appear on the screen when the TV turns on and said I’d try again. She said she would come up to our room and check it out if it again didn’t stay on. Unfortunately, I got the same result. Since it was an active checkin time for guests, we decided to read rather than watch TV and asked the woman at the front desk to check out the TV tomorrow, before a new guest used the room. The woman again kindly offered to come up to the room, but we said it wasn’t necessary. She said that she would leave a note to have maintenance check it in the morning. Not a big inconvenience for us. Glad the the woman was so willing to try to solve the problem!

an above average quick off the highway stop. Clean rooms, well done, better than average breakfast. checked in at night and the front desk woman was awesome.

Just a very average hotel, bathrooms not clean and run down, had to fight for my booked room (tried to give me a smaller room), carpet …

The hotel was very nice, staff couldn't have been more helpful or friendly. My only issue was the bathroom. There were random hairs in the shower and on the floor. The tub floor was slippery. Other than that, I would book about with Fairfield.

Great breakfast. Still need to clean showers because I had a nasty brown stain in my shower. Bed and room were clean.

On our way home from Florida. Great spot off of 81 . Plenty of dining options nearby Friendly staff. Breakfast at the hotel was very good. With a lot of options this is an excellent choice

It’s an old building that needs a lot of help on the inside. I couldn’t even get the door open to the room. The pool is dirty and many more things.