5 Star Hotels in Tulum

There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade

We had an amazing time at Tago for our honeymoon. We stayed for 9 days. The rooms were beautifully situated right on the beach with private pools. They were also very big, comfortable and had air conditioning. It was not too busy being low season, which was perfect as it felt like everything was just for us. The food was amazing and the staff really went out of their way to make sure the trip was perfect. Betty helped book trips, activities and anything else with needed, she was amazing! Also supported by Luis and the great bartender Aimee who made some unique tasty drinks. We received desserts to the room each night and welcome messages in the sand every morning. The location was perfect and allowed for a 15 minute walk down the beach to other restaurants and cafes. Could not have asked for a better experience.

We had an overall wonderful experience for our 7 days spent at Hotelito Azul! We went with another couple and each stayed in the Oceanfront Suites (we were above them, they were ground level). The rooms were clean and spacious. Somewhat limited storage for clothes but we made the best of the shelving/hanging unit provided. The shower is a dream. The maid service cleaned our room daily and did a wonderful job! We loved the treats left on our pillows each day. AC was yours to control. One challenge we faced that would have a simple fix was the lack of rugs in the room. You’re walking through sand to get to your room and yes, there’s a bucket of water to rinse before entering however we were desperate for a small outdoor rug or just something at either the sides or foot of the bed to brush off sand before getting in bed. Interestingly, our friends downstairs had an awesome runner at the foot of their bed so maybe just consistency with that would make a huge difference! You wake to a cute basket with coffee each morning and they will refill your drinking water as much as you need it in the room. We can’t say enough good things about the staff. You communicate to them through What’sApp which offered quick responses to any questions or concerns or when ordering food/drink. Larissa, the concierge was WONDERFUL. She welcomed us every day and made us feel right at home and taken care of during our stay. She helped fill out trip with wonderful experiences whether it be tours, great local spots for food/drink or logistics. We rented scooters from the hotel the majority of our vacation days and it was well worth it. We did find the prices just across the street were cheaper however we liked the convenience of renting through the hotel. The food and drink at the hotel is all delicious, although we quickly learned that eating and drinking on the beach does get expensive, so we chose wisely when/how much we ate at the hotel. This just comes with the location. The physical location of the hotel is ideal because it isn’t too far down into the beach strip, which traffic became pretty bad the further you drove in. The aesthetic and details of the hotel are perfect for making you feel like you’re living in a whimsical jungle. FYI to all looking to stay on the beach in Tulum, during April-November or so, Tulum gets a massive amount of seaweed that makes it nearly impossible to swim in the ocean. The hotels, including Hotelito Azul, do their best to remove as much seaweed from the beach as possible, but man, is it an uphill battle. This limited our ability to sit out on the beach unfortunately, because the only relief from the heat was the outdoor shower. Which, again, is lovely, but not the ocean. Luckily, Tulum has so many other wonderful things to do that we did not feel this impacted our trip in any significant way. Those that travel during the better months have a lovely beachfront area to look forward to at Hotelito Azul. All in all, we loved our stay at this hotel and look forward to returning in the future! Thank you all!

Casa Malca is a Romantic, high end resort that catered to all our needs with superior attention. The food was delicately and beautifully presented. The staff were personable and friendly. The massage was out of this world. Diana Saldamando had magical and healing hands. My back aches restored and fixed with gentle and pointed attention. I highly recommend her! It was my birthday, and the staff treated me like a king. Our dining table was decorated with rose petals, spelling “Happy Birthday”. Philosophy’s restaurant manager offered us complimentary drinks and cake. The Concierge Manager offered us an upgrade with balloons and a bottle of champagne in the room!

We spent two nights at Wakax Hacienda during our trip to Mexico and were captivated by its stunning location. Nestled in the heart of the jungle, the property features a private lagoon, cenotes, and underground rivers—a true natural paradise. The hotel facilities are well-maintained and spotless. Our room was spacious and included a proper, fully enclosed bathroom (a rare find these days, complete with a real door!). The highlight of our stay was the temazcal ceremony with Adriana and her fire master. While we saw many temazcal experiences advertised during our travels, this one stood out for its authenticity and emotional depth. Adriana was fantastic at explaining each step, guiding the group, and adjusting the heat to ensure everyone felt comfortable. The fresh hibiscus drinks and a refreshing dip in the cenote afterward were the perfect finishing touches. I wholeheartedly recommend this experience—it was one of the top three highlights of our entire trip! That said, there are areas for improvement at Wakax: -Reception Communication and Organization The reception team could benefit from better coordination. Communication via WhatsApp was inconsistent, with different staff members providing conflicting answers. It’s also puzzling that the hotel doesn’t help guests book on-site activities directly, leaving them to manage it themselves. -Restaurant Food Quality and Pricing The food at the restaurant could be significantly improved. A smaller, fresher menu with better-prepared dishes would make a big difference. Some of our meals were overcooked, and we even encountered frozen bread served at breakfast. The quality of the coffee and French fries varied wildly, depending on luck. For the price, the food did not meet expectations. Without Adriana’s wonderful temazcal ceremony (and her morning yoga classes!), this would have been a three-star review.

With a stay at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive in Akumal, you'll be within a 10-minute drive of Xel-Há Park and Akumal Beach. This all-inclusive property is 13.6 mi (21.9 km) from Tulum Mayan Ruins and 4.4 mi (7 km) from Half Moon Bay.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Yal-ku, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the poolside bar or one of 4 bars/lounges, or 3 beach bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 420 guestrooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

The all-encompassing deciding factor is the number of restaurants, but here, in addition to various restaurants in Mexico, Italy, sushi, France, teppanyaki, buffet style, there are ice creams and smoothies, cafes, etc. I like it every day! !! There are a few souvenir shops, they are very good! The good thing is the evening event, where the souvenir stall opens from the square on the spot. It is nice to see something other than the souvenir shop without going out. Most importantly, the tequila store and the artists attracted on the spot are great! The resort also holds many activities every day. I am looking forward to participating in cooking classes, sports, etc.!

We put average of this review but would lean towards poor experience. We also went with family and friends. At the start at the airport, we booked and paid for transfer from airport and an ocean view at resort. We did not have a transfer available at airport, nor did we get ocean view (until 4 days after arriving). Trying to contact original person that took our money was a waste of time. This is NOT how you want to start your holiday. We have been at resort a many times. Rooms are very dated, bathrooms are not as clean as they could be, although the maids certainly work with what they are only provided. Toilet not working on first day in second room, no cold water, then later in visit no water at all. Eventually got fixed. Air Conditioner sounded like jet engine, never got fixed. Phone not working at times. When raining water poured through the door all the way passed bathroom (dangerous). Perhaps weather proof the doors. Toilets by pool areas often plugged and not fixed during day, toilet by main pool in Akumul was disgusting during day trying to accommodate pool users as well as beach area. Garbage in tree area behind our building sat for 2 1/2 weeks before picked up. A bathing suit and towel on back behind building for the whole 3 weeks of visit. Fridge in room could not accommodate a large bottle of water. Bookings at Ala carte restaurants were not accommodating, we booked for 11 people and tables were never set up for us and then when we arrived they could not accommodate us. This was even after we talked to guest services prior to the sitting with our request. All inclusive if you paid extra for food or wine, but not all inclusive. Food at buffets were often cold and/or not restocked. Often not signs to indicate what food was what. Tulum buffet/restaurant was iffy with all the coati and birds in restaurant area on tables, roaming around above the tables, very unsanitary and wondering if we should eat anything at all. Pools not cleaned as normal on a regular basis. We seen one day with a person with net clean pool by Dolci Vita. No vacuuming sand etc. 24 hours snack bar, not 24 hours. Trolley trains very slow between spots to go to. A positive, was we did speak to a Valentina from guest services and she made every effort to help us out, kudos to her as she was a big help on getting a few issues done. Also our maid and person that stocked fridge was amazing the whole time.

Nestled between the white sand outlining the pristine beaches of the Caribbean Sea and the lush tropical jungle lies a charming town in complete harmony with nature. Here lie the ruins of one of the most beautiful cities of the Mayan culture Tulum.Uniquely built by the seacliffs Tulum is located in the Yucatan Peninsula in the state of Quintana Roo southeastern Mexico on the northern border of the biosphere reserve of Sian Ka an.Here guests will find many opportunities to get lost in the beauty surrounding Tulum through snorkeling diving biking horseback riding and exploring. Enjoy this hidden paradise and be one of the first to discover this jewel of the Caribbean.

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,