Coco Village

My friends and I absolutely loved this stay. We appreciated the helpful and kind staff. The property was in great condition. We felt very safe during our entire stay. Some of the towels were not fully cleaned, but there is a free laundry machine in our apartment. The space was large and had all the amenities we needed to cook and clean. There were three beds (surprising because we thought there was only 2): a king, a queen, and a twin. The property is a little far from the town center, but if you're up for a nice walk, it's not a problem. I would absolutely recommend this stay to anyone.

Very nice place - well kept and CLEAN! Loved it. Easy access to the main road where you can take a cab. The staff are very nice and very responsive. I wish we had stayed longer !

Super clean hotel with 2 large master bedrooms and K-size beds. The room has full kitchen with cookwares and silverwares, but you have to buy seasonings, oils for cooking. It has washer and dryer, but you have to buy detergent and softener. It has microwave, coffee maker, baking oven, smoothie maker, TV with a free Netflix account in place. There are 7 to 8 spots right in the front of the hotel where you can park your car. Highly recommended.

Room was not ready upon check in. Claims to be getting cleaned. However was not clean on check in. Bins half full, dust and finger marks all over the cupboards/glass doors. 4 in the apartment but only 2 towels provide. 1 loo roll to use but 2 bathrooms. Nothing to use to clean up with after using the cooking facilities. Lazy staff. Room not cleaned for 3 days. Even after speaking to the staff who said they would fix it. Shame could be a great hotel.

I've never ever seen such a dirty and filthy place in my life, and probably won't in the future either... Our 1-night stay was also during the peak of Covid when the cleaning was supposed to be the number one thing, especially if the property promises that in the hotel info. Grease, dust, unwashed kitchen utilities, plates & glasses, dirty oven and micro wave, loaded laundry machine, full dryer, bird poop, cigarette ashes, left garbage, bacterias, dead insects, stained chairs, nasty toilet brushes, soap and tooth paste leftovers in both bathrooms... The list is so long and I took over 40 pictures as evidence. Just imagine dust balls and grease on the shelves in the fridge, then you might understand what I'm trying to explain. There is no reception so the management has given all the burden to the security guys to run the property. They neglect answering WhatsApp messages until it's too late to solve the problems. Unfortunately they don't accept complaints if you reserve your stay with agents, like ********** and they have zero tolerance whatsoever when it comes to settlement between the client and themselves. This is not a place that should be included in the Coco Family, their other hotels by the beach are totally lovely & great compared to this one up in Tulum City at the end of town.

I checked out early because the place was unacceptable, there was no elevator to a third floor "penthouse", there was no water to flush the toilets, and the sheets were dirty . I was not promised a refund for the unused nights, but it was never issued.