We booked our room knowing we would be in it very little, so luxurious wasn't a factor. Super clean, lovely smelling toiletries, stocked coffee area, legit linens and did I mention clean? The only thing I can say is I prefer a soft mattress. Were our beds soft? No. We're we uncomfortable? Yes! We loved our stay here and will be back again and again. Book your next stay in Townsend here, you won't be disappointed.