Ivana
December 29, 2023
The hotel was generally good, but did not necessarily meet my expectations for a five star hotel. For example, in our washroom, the hand held shower head was faulty and did not work properly. The room was also smaller than expected and didn’t look exactly like the photos advertised on the website. The service was also generally good, but we didn’t feel like it was great. For example, we got 1 pm complimentary check out in the morning, but a hotel staff member went into our room at around 12:30 pm to ask when we’re planning on checking out. This was odd since we already received confirmation from front desk in the morning for late check out and a new room key too. Overall, the hotel was good but did not exceed our expectations considering the high price point.