HOTEL MYSTAYS Kiyosumi Shirakawa

HOTEL MYSTAYS Kiyosumi Shirakawa Reviews

HOTEL MYSTAYS Kiyosumi Shirakawa

1 Chome-12-16 Tokiwa, Tokyo, JapanView Hotel Details
HOTEL MYSTAYS Kiyosumi Shirakawa
HOTEL MYSTAYS Kiyosumi ShirakawaHOTEL MYSTAYS Kiyosumi ShirakawaHOTEL MYSTAYS Kiyosumi Shirakawa
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HOTEL MYSTAYS Kiyosumi Shirakawa Guest Reviews

4.1/5
Very Good
74 review
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.3
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All Reviews(74)
Positive reviews(68)
Reviews with photos/video(16)
Awesome rooms(29)
Clean and tidy(20)
Easy to get around(14)
Convenient location(14)
Quiet & comfortable(12)
Large rooms(11)
Close to metro(8)
Great value for money(4)
Negative reviews(6)
Guest User
Standard Triple Room Non smoking
Stayed in Mar 2024
Friends
2 review
3.7/5
Posted on Mar 28, 2024
Hotel was about 15 minutes from any train station. There were three single beds to one room which was a bit crowded but nothing too crazy. Good place to stay if you just need a place to sleep.
Response from Property: Thank you very much for choosing our hotel.Our hotel is an 8-minute walk from Mori****a Station on the Toei Shinjuku Line and Toei Oedo Line, and a 5-minute walk from Exit A1 of Kiyosumishirakawa Station on the Toei Oedo Line and Metro Hanzomon Line.Please note that it will take longer if you use a different exit.Please contact us if you have any questions about the way to the hotel.We would like to utilize your feedback to improve our services in the future.Thank you very much for your kind contribution during your busy schedule.
Mas-Atlanta
Standard Triple Room Non smoking
Stayed in Aug 2023
Family
6 review
5.0/5
Outstanding
Posted on Aug 3, 2023
The room was very clean. The laundry units on the first floor really help and comparatively very cheap to use. Before the check out we asked for a taxi and it came right on time and the staff was very helpful.
Response from Property: Thank you for your stay. Our cleaning staff works hard every day to make our guests feel comfortable. We strive to provide suggestions and support to our guests' needs and requests. Thank you very much for your compliment. The laundry corner has 2 washing machines, 2 dryers, 1 vending machine, detergent vending machine, ice machine, and microwave oven. Available 24 hours a day.Washing machine・・・1 time (30 minutes) 200 yenDryer... 1 time (15 minutes) 100 yenLaundry detergent: 100 yen per piece (for one wash)Please ask the front desk staff to arrange a taxi. (9:00 to 18:00 during business hoursWe will continue to do our best to satisfy our guests, so please stay with us again next time. We are looking forward to seeing all of our staff.Thank you for your review.Hotel Mystays Kiyosumishirakawa
Guest User
Standard Twin Room Non smoking
Stayed in Dec 2023
Family
3 review
4.2/5
Very Good
Posted on Jan 14, 2024
2 star hotel , ,near to Kiyosumi Shirakawa subway station , took 8 min walk from station to hotel with 2 under 10 years old kids , kindly note , in subway station only exit A3 has lift , don't take exit A1 or other if you have heavy luggage, I took A1 and suffered, so I don't want other do the same mistake :) , easy to reach city canter. All in all very basic hotel, value for money .
Response from Property: Thank you very much for choosing Hotel Mystays Kiyosumi-Shirakawa.If you use the nearest station, Kiyosumi Shirakawa, the closest exit is Exit A1, but there is no elevator.The other nearest station, Mori****a Station on the Toei Oedo Line and Shinjuku Line, has an elevator.If you have any questions, please contact the hotel for further information.We will continue to strive to improve our services, so please come stay with us again next time. All of our staff look forward to serving you. Thank you very much for taking the time out of your busy schedule to write us.
Trixie
Standard Triple Room Smoking
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 22, 2023
I had an amazing stay in Tokyo! The location is fantastic, just a stone's throw away from the metro subway, making it incredibly convenient for exploring the city. The room was not only spacious but also impeccably clean, and the big bed provided a comfortable night's rest. I'm already looking forward to coming back and will definitely choose this place again. Highly recommended!
Response from Property: Thank you for using HOTEL MYSTAYS Kiyosumi Shirakawa.We are happy to see that you were satisfied with your stay.We will continue to strive to improve our services to ensure your satisfaction.Please use us again when you come to Japan again.Thank you for your feedback.
Rony5057
Standard Triple Room Smoking
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 20, 2023
Hotel quite new and room is very clean.There’s various shop and mart around, train station just a walking distance.
Response from Property: Thank you for sharing your feedback with us. We're delighted to hear that you had a positive experience during your stay at our hotel.We're pleased that you found our hotel to be quite new and the room to be very clean. Maintaining a clean and comfortable environment for our guests is one of our top priorities.It's great to know that our convenient location, with various shops and markets around, along with the train station within walking distance, contributed to your overall satisfaction.Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering exceptional experiences to all our guests. If you ever plan to visit our area again, please don't hesitate to choose us for another enjoyable stay.Thank you once again for choosing our hotel. We look forward to welcoming you back in the future.
Kara Ann
Standard Twin Room Non smoking
Stayed in Jul 2023
Family
4 review
5.0/5
Outstanding
Posted on Jul 17, 2023
Courteous Staff. Clean Hotel. Great amenities. Close the train station and bus stop. Thank you Mystays. Our enjoyed our stays.
Response from Property: Thank you for taking the time to leave such a positive review. We're thrilled to hear that you enjoyed your stay with us at Mystays!We're glad to know that our courteous staff, clean hotel, and great amenities met your expectations. It's also wonderful to hear that our convenient location near the train station and bus stop added to your overall experience.Your feedback is truly appreciated, and it motivates us to continue providing exceptional service and accommodations to all our guests. If you have any plans to visit us again in the future, please don't hesitate to reach out. We would be delighted to welcome you back for another enjoyable stay.Thank you once again for choosing Mystays. We look forward to the opportunity to serve you again.
Anonymous User
Standard Twin Room Non smoking
Stayed in May 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 3, 2023
Nicely located hotel, walking distance to the metro hub, was convenient to get to the most prominent Tokyo spots (Disney, Shibuya, teamLab). Worth it for the budget traveler. Overall was clean and friendly receptionist. To be aware: - no room cleaning during the stay; - all extra amenities were available at the reception; -
Response from Property: Dear customer,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our hotel's location to be convenient and that it added value to your Tokyo experience.It's fantastic that our hotel's proximity to the metro hub made it easy for you to explore some of Tokyo's most prominent attractions, including Disney, Shibuya, and teamLab. We're delighted that our location catered well to your travel plans and allowed you to make the most of your time in the city.We appreciate your kind words about the cleanliness of our facilities and the friendly service provided by our receptionist. Ensuring a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we met your expectations in this regard.Regarding your observations, we apologize for any inconvenience caused by the lack of room cleaning during your stay. Your feedback is important to us, and we will certainly take this into consideration as we continue to improve our services.We appreciate your understanding that all extra amenities are available at the reception. Our team is always ready to assist with any additional requests to ensure your stay is as comfortable as possible.Your recommendation to budget travelers means a lot to us, and we're glad to have been a suitable choice for your travel needs. If you find yourself returning to Tokyo in the future, we would be honored to welcome you back to our hotel.Once again, thank you for choosing us as your accommodation in Tokyo and for providing valuable insights through your review. We wish you safe travels and unforgettable experiences in your future journeys.
Huai
Standard Twin Room Non smoking
Stayed in Aug 2023
Family
1 review
4.5/5
Great
Posted on Aug 15, 2023
It is located in a quiet area, very good for a budget trip I think.
Response from Property: Dear, Guest Thank you for staying with us. Our hotel is located in a residential area so it is very quiet. No hustle and bustle of the main road and downtown. Supermarkets, convenience stores and restaurants are all within a 5-minute walk. It is a comfortable environment. We are glad that your trip was a good one. We will continue to do our best to make our guests feel comfortable, so please stay with us again next time. We are looking forward to seeing all of our staff. Thank you very much for your review. Hotel Mystays Kiyosumishirakawa
LeeEson
Standard Triple Room Non smoking
Stayed in Feb 2024
Family
20 review
2.0/5
Posted on Mar 6, 2024
Room not clean, limited parking.
Response from Property: Thank you very much for staying at our hotel. We are very sorry that you were not satisfied with your stay. We would like to use this feedback to make improvements so that our guests have a better experience at our hotel. We would be happy if you could use our facility again. All of our staff are looking forward to seeing you.
Unnikrishnan
Standard Queen Room with Kitchen Smoking
Stayed in Sep 2023
Family
6 review
5.0/5
Outstanding
Posted on Oct 28, 2023
We enjoyed our 4 nights , thnaks
Response from Property: Thank you for choosing Hotel Mystays Kiyosumi-Shirakawa.We are glad to hear that you are satisfied with our services.We will continue to make every effort to make your stay with us as comfortable as possible.We hope you will visit us again when you come to Japan.
Janetsheep
Superior Twin Room with Kitchen Non smoking
Stayed in Apr 2024
Family
13 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Stayed for the 2nd time The room is clean, the transportation is OK, 5 minutes to the subway station This time I finally remembered to buy water. There is a park nearby within a 15-minute walk, where you can see cherry blossoms. comfortable
Original TextTranslated by Google
Response from Property: Dear Guest Thank you very much for staying at our hotel. You saw the cherry blossoms in full bloom. Thank you for the very beautiful photos. We are glad that you had a wonderful trip. We are honored to have been able to assist you with your travels. We will continue to strive to improve our services, so we hope that you will stay with us again next time. Thank you for your review. Hotel Mystays Kiyosumishirakwa
Guest User
Superior Twin Room-Non smoking
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 27, 2024
I was impressed with everything in the hotel. The hotel is in a quiet zone, not chaotic, but very easy to travel to. The room was much larger than expected, clean and had many amenities. (There are everything from pajamas, face cream, water dispensers, and washing machines) Very convenient. The staff here are very cute. Highly recommended.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Kiyosumi Shirakawa. We are very happy that you were satisfied with your stay. We will continue to strive to improve our services, so please stay with us again next time. All of our staff are looking forward to seeing you. Thank you very much for taking the time out of your busy schedule to post.
232178141
Deluxe Twin Room Nonsomking
Stayed in Feb 2024
Family
4 review
4.5/5
Great
Posted on Feb 28, 2024
The location of the hotel is good, and the room type I booked is large enough. The low score is for the service because the room type I booked listed two beds and a sofa bed, but when I got to the room, there was no sofa bed because the plane arrived at night. It was already 11 o'clock when we arrived at the hotel. There are no waiters in the hotel after 6 o'clock. Coordination until 1 a.m. was fruitless, so one family member slept sitting up on the first night... Then the next day, the hotel said that the agent did not inform me in advance that I wanted a sofa bed, but I made a note when booking, and confirmed it with Ctrip customer service before departure, so it was a bit confusing... It is worth mentioning that Ctrip’s customer service is very good and has been following up and helping us.
Original TextTranslated by Google
Response from Property: Thank you for choosing Hotel Mystays Kiyosumi-Shirakawa. We apologize for any inconvenience caused by preparing the bed. The hotel is currently open from 9am to 6pm. Our staff is on call overnight, please contact us with any questions. If there's any inconvenience, please understand. We will use your opinions to improve our future services. Thank you for taking time out of your busy schedule to write to us.
Taytay0215
Superior Double Room with Kitchen Smoking
Stayed in Jan 2024
Friends
8 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Great value for money, not far from the subway, the room is very comfortable, the surrounding area is quiet, and the waitress is very nice! All in all, it is a very cost-effective hotel!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Hotel Mystays Kiyosumi-Shirakawa. We are glad that you were satisfied with our services. We will continue to improve our services to ensure that you are even more satisfied with our hotel. We know there are many things we have not done well, but we would be happy if you could stay with us again next time. All of us at the hotel look forward to seeing you again. Thank you very much for taking time out of your busy schedule to give us your comments.
Chhhhhh
Standard Double Room with Kitchen
Stayed in Jan 2024
Friends
4 review
4.0/5
Very Good
Posted on Mar 7, 2024
The service attitude is very good and you can borrow a vacuum cleaner. It is about 10 minutes away from two stations and there are also convenience stores nearby. The room was large and clean, but the toilet and bathtub leaked
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. We apologize for any inconvenience caused to you during your stay. We strive every day to make your stay comfortable. Thank you very much for your valuable feedback. This information will be used to improve the management of our hotel. Thank you for taking the time to contact us. We sincerely hope to see you again in our hotel.