Mayfair Celebrity Hotel Reviews

Response from Property: Hello dear customer! We are very sorry for bringing you a bad experience during your stay. After communicating with you, we attach great importance to the problem of sticky remote control buttons and have already dealt with the problem and replaced the remote control. What do you think about it? I am quite satisfied with the other conveniences of the hotel. Our hotel has also conducted a more detailed inspection of the rooms. I hope you can see our progress when you check in again. We look forward to seeing you again next time!

Response from Property: Hello dear customer! We are very sorry for bringing you a bad experience during your stay. We attach great importance to the issues you raised and have made special efforts to deal with and improve this issue. We hope you can see our progress when you check in again. And give us your valuable comments and suggestions again!

Response from Property: Hello Ms. Meng, we are deeply sorry and heartbroken after reading your review. The hotel linens are cleaned and replaced according to star standards. A little rust stain on the sheets will not affect their reuse. We are very sorry for bringing you a bad check-in experience. The room attendant will promptly help you change the sheets after being notified and sincerely apologize to you. At the same time, the leaders of the relevant hotel departments will come to your room to apologize to you as soon as possible. As a token of sincerity, we will give you a gift. Various drinks and fruits; the next day, if you think that the hotel is not sincere, you keep complaining to the front desk and let the hotel properly resolve the incident. The person in charge of the relevant hotel department also comes to apologize to you again. After consultation with you, the hotel leader, in order to show sincerity We agreed to reduce part of the room fee for you, and you expressed satisfaction at the time. We believed in you and thought you were impressed by our sincerity. Unexpectedly, you gave us a negative review the day after you received the remittance, which made the hotel very heartbroken. The hotel has tried its best to let you feel our sincerity and let you feel the hotel's service attitude for the first time. Unexpectedly, this is the result. Since you are our guest, we apologize again.